Phone Support Spain

hace 2 semanas


Barcelona, España team.blue Spain A tiempo completo

**_Puesto de trabajo:_**_ Phone Support con Nível Nativo de Catalán y Español_

**_ Departamento:_**_ Phone Support_

**_ Ubicación: _**_Oficina ubicada en Barcelona_

**Responsabilidades**:

- Establecer una relación de confianza con cada cliente que contacte con nosotros, representando los valores de la empresa.
- Detectar las necesidades de nuestros clientes, asesorarlos en la compra de nuevos productos.
- Asesoramiento comercial (con incentivos por venta)
- Realizar un seguimiento de los clientes que necesiten apoyo y asistencia técnica por correo electrónico, chat y/o teléfono.
- Escalar las consultas que no se puedan resolver dentro del equipo al Segundo nível de soporte.

**Ofrecemos**:

- Ofrecemos una posición estable, un trato cercano y amable.
- Un aprendizaje continuo, para que siempre estés al día de lo que ocurre en nuestro sector gracias a nuestras formaciones técnicas
- Clases optativas de inglés dentro del horario laboral
- Ticket restaurante para que puedas continuar con energía
- Seguro médico para todos aquellos que lo quieran
- Un plan de incentivos (de 48€ sin un límite fijado)
- Una oficina nueva y con todas las facilidades (comedor, área chill out, futbolín y playstation, parking para bicicletas y patinetes (eléctricos y no)
- Teletrabajamos desde 2019
- Y lo que más valoramos, un buen ambiente de trabajo: joven y humano

**Requisitos mínimos**:

- Imprescindible dominio de español y catalán
- Tener experiência previa demostrable en atención al cliente y/o helpdesk. Si no tienes experiência, tampoco pasa nada, pero, eso sí, tener estudios relacionados y/o clara orientación al cliente y actitud que lo compensen :)
- Impecable comunicación tanto oral como escrita
- No se busca a un teleoperador cualquiera, sino una persona capaz de trabajar con autonomía en un entorno de alta colaboración entre compañeros.
- Alta orientación al cliente: Win - Win

**Competencias claves**:

- Pasión por ayudar a los demás: amas lo que haces
- Trabajo en equipo: colaboración tanto con el equipo de tu departamento como con los demás departamentos de la empresa
- Independiente: Nadie necesita empujarle para sobresalir; es sólo quien eres.
- Proactivo: Ganas de aprender, adaptarse y perfeccionar tu trabajo; buscas ayuda y la usas bien.
- Atención al detalle: eres consciente de lo que implica una información errónea y un registro de datos mal hecho, por lo que cuidas todo lo que haces.
- Multitarea: eres capaz de prestar atención a varias cosas a la vez sin perder la eficiencia de la tarea principal.



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