Customer Support B2C

hace 2 meses


Barcelona, España Mariages.net A tiempo completo

**ABOUT THE ROLE AND OUR TEAM**

The Knot Worldwide (TKWW) is looking for a person focused on communication for the B2C Ops team. In this position, you will provide support to users of our platform to help and guide them in the search for suppliers, through chat, as well as by phone, for the **FRENCH MARKET**. Your objectives will be to provide the best service to users and generate a good user experience. You will have to achieve the objectives of the department.

Your position will be based in our office in Barcelona (hybrid model). **This a temporary position.**

**RESPONSIBILITIES**
- Understand the user's needs
- Effectively use the company's tools for professional development
- Communication skills (phone)
- Generate a good user experience
- You will follow up the whole user process

**SUCCESSFUL CANDIDATES HAVE**
- User oriented
- Strong interpersonal skills
- Empathy and integration with the team
- Open-mindedness to changes in priorities and work processes
- Strong communication skills (verbal and written)
- Time management
- Work under pressure of high workload
- Good computer skills and quick learning of tools
- Native french
- Spanish and English language skills (intermediary / advanced)

**Salary**: 20,000.00€ per month

Application Question(s):

- Quelles sont vos attentes salariales?
- Disposez-vous du NIE et d'un numéro de Sécurité Sociale espagnole?

**Language**:

- French (required)
- Spanish (required)
- English (required)

Work Location: Hybrid remote in 08010 Barcelona



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