Reservations Agent

hace 3 meses

Barcelona, España Marriott International, Inc A tiempo completo

**Job Number** 23211267

**Job Category** Reservations

**Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

**Job Overview**:
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; provide assistance to coworkers, ensuring they understand their tasks. Develop and maintain positive working relationship with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

***

**Safety and security**
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
- Report work related accidents, or others injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

**Policies and Procedures**
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of propriety materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

**Communication**
- Provide assistance to coworkers, ensuring they understand their task.
- Answer telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

**Quality Assurance/Quality Improvement**
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Comply with quality assurance expectations and standards.
- Tourism and or Hotel Management.
- Fluent in English and Spanish, knowledge of Catalan and French is a plus.
- Knowledge of Opera PMS.
- Background of Marriott Systems is a plus.
- Problem resolution and self-motivated.
- Experience in reservations or customer service is a plus.
- Attention to detail and with customer focused mindset.
- Marriott International is an equal opportunity emp

  • Reservations Agent

    hace 5 meses

    Barcelona, España Hilton A tiempo completo

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    hace 5 meses

    Barcelona, España Hilton A tiempo completo

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    hace 4 semanas

    Barcelona, España Sls A tiempo completo

    Job Description What you'll do We are looking for an experienced Reservations Agent to join the pre-opening team at SLS Barcelona.Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might...

  • Reservations Agent

    hace 4 semanas

    Barcelona, España SLS A tiempo completo

    **Company Description**: - SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish...

  • Reservations Agent

    hace 4 semanas

    Barcelona, España SLS A tiempo completo

    Job DescriptionWhat you’ll doWe are looking for an experienced Reservations Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might...

  • Reservations Agent

    hace 3 días

    Barcelona, Barcelona, España SLS A tiempo completo

    About the RoleWe are seeking a highly skilled Reservations Agent to join our pre-opening team at SLS Barcelona. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless reservation experiences, and supporting the Director of Revenue Management in analyzing market trends and implementing...

  • Reservations Agent

    hace 4 días

    Barcelona, Barcelona, España SLS A tiempo completo

    About the RoleWe are seeking a highly skilled Reservations Agent to join our pre-opening team at SLS Barcelona. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless reservation experiences, and supporting the Director of Revenue Management in analyzing market trends and implementing...

  • P-075 | Reservations Agent

    hace 3 días

    Barcelona, España Empresa Reconocida A tiempo completo

    .Company Description: SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for...

  • Reservations Agent

    hace 5 días

    Barcelona, Barcelona, España Empresa reconocida A tiempo completo

    Company Overview: Empresa reconocida is a leading hospitality company that operates a portfolio of luxury hotels and resorts around the world. Our mission is to provide exceptional guest experiences and to be a leader in the hospitality industry.Job Summary: We are seeking a highly skilled Reservations Agent to join our team at one of our properties. The...

  • Reservations Agent

    hace 6 días

    Barcelona, Barcelona, España Empresa reconocida A tiempo completo

    Company Overview: Empresa reconocida is a leading hospitality company that operates a portfolio of luxury hotels and resorts around the world. Our mission is to provide exceptional guest experiences and to be a leader in the hospitality industry.Job Summary: We are seeking a highly skilled Reservations Agent to join our team at one of our properties. The...

  • Reservations Agent

    hace 2 días

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Job Summary:We are seeking an experienced Reservations Agent to join our pre-opening team at Empresa Reconocida. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring accurate and efficient reservation management, and supporting the Director of Revenue Management in analyzing...

  • Reservations Agent

    hace 2 días

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Job Summary:We are seeking an experienced Reservations Agent to join our pre-opening team at Empresa Reconocida. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring accurate and efficient reservation management, and supporting the Director of Revenue Management in analyzing...

  • [P-075] | Reservations Agent

    hace 3 días

    Barcelona, España Empresa Reconocida A tiempo completo

    Company Description: SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Reservations Agent

    hace 3 meses

    Barcelona, España Hilton Technologies A tiempo completo

    Reservations Agent - Franchise Job Requirements ?Te apasiona el mundo de los Hoteles? ?Tienes experiência en el sector hotelero? En Hilton Barcelona buscamos un/a Agente de Reservas para formar parte del equipo. El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad, es un hotel de negocios y eventos...

  • Reservations Agent

    hace 2 meses

    Barcelona, Barcelona, España Marriott A tiempo completo

    Job Number Job Category ReservationsLocation Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room...

  • Reservations Agent

    hace 2 meses

    Barcelona, España Hosco A tiempo completo

    Job Number 24130905. Job Category Reservations. Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain. Schedule Full-Time. Located Remotely? N. Relocation? N. Position Type Non-Management. . POSITION SUMMARY. . . . Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservations Agent

    hace 2 meses

    Barcelona, Barcelona, España Hosco A tiempo completo

    Job Number Job Category Reservations. Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain. Schedule Full-Time. Located Remotely? N. Relocation? N. Position Type Non-Management. . POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations & Groups Executive

    hace 4 semanas

    Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:**RESERVATIONS & GROUPS EXECUTIVE - THE OVERVIEW**We need an experienced and knowledgeable **native German speaking** Reservations Agent to join our Central Reservations team based in Barcelona. As an experienced Reservations & Groups Executive, you will be confident in dealing with people, experienced in handling multiple reservation...

  • Reservations & Groups Executive (Native German

    hace 3 meses

    Barcelona, España Generator Barcelona - CRO A tiempo completo

    **RESERVATIONS & GROUPS EXECUTIVE - THE OVERVIEW** We need an experienced and knowledgeable **native German speaking** Reservations Agent to join our Central Reservations team based in Barcelona. As an experienced Reservations & Groups Executive, you will be confident in dealing with people, experienced in handling multiple reservation channels and thirty...

  • French Speaking Reservations

    hace 3 meses

    Barcelona, España Generator Hostels A tiempo completo

    **RESERVATIONS & GROUPS EXECUTIVE - THE OVERVIEW** We need an experienced and knowledgeable **native French speaking** Reservations Agent to join our Central Reservations team based in Barcelona. As an experienced Reservations & Groups Executive, you will be confident in dealing with people, experienced in handling multiple reservation channel with special...