Reservations Agent
hace 1 mes
POSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.G., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals withdisabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones usingappropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.#J-18808-Ljbffr
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Reservations Agent
hace 7 meses
Barcelona, España Hilton A tiempo completoReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Reservations Agent
hace 7 meses
Barcelona, España Hilton A tiempo completoA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Reservations Agent
hace 4 meses
Barcelona, España SLS A tiempo completo**Company Description**: - SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish...
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Senior Reservations Agent
hace 3 días
Barcelona, España Serras Collection A tiempo completo**Responsabilidades**: Gestionar clientes VIP como Virtuoso y ocasiones especiales. Gestión de reservas, tanto manuales, como de las OTA´s u otras plataformas. Procesar y confirmar reservas de huéspedes, incluyendo modificaciones y cancelaciones. Asegurar que todas las reservas cuenten con confirmaciones por escrito y que la información esté...
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Reservations Agent
hace 3 semanas
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...
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Central Reservations Agent
hace 1 mes
Barcelona, Barcelona, España Generator Hostels A tiempo completoKey Responsibilities: As a Central Reservations Agent at Generator Hostels, you will be responsible for ensuring all enquiries are answered to the highest standards within agreed time frames. You will focus on delivering exceptional client and guest experiences, adhering to company standards and utilizing dedicated systems and equipment. Your duties will...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24186033 **Job Category**Reservations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completo.Additional InformationJob Number24172119Job CategoryReservationsLocationW Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementJob Overview:Process all reservation requests, changes, and cancellations received by phone, mail or other, method in a timely and accurate...
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Central Reservations Agent
hace 1 mes
Barcelona, España Generator Hostels A tiempo completo**A. Primary Focus of the Function**: Focus is on technical expertise and individual contribution (Individual contribution - the position is focused on sales technical expertise rather than project or process management) **B. Mission**: The Reservations agent and Groups Executive supports the strategic plans and objectives of the Generator Group strategy...
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Central Reservations Agent
hace 1 mes
Barcelona, España Generator Hostels A tiempo completo**A. Primary Focus of the Function**: Focus is on technical expertise and individual contribution (Individual contribution - the position is focused on sales technical expertise rather than project or process management) **B. Mission**: The Reservations agent and Groups Executive supports the strategic plans and objectives of the Generator Group strategy...
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Central Reservations Agent
hace 1 mes
Barcelona, España Generator Hostels A tiempo completo**A. Primary Focus of the Function**: Focus is on technical expertise and individual contribution (Individual contribution - the position is focused on sales technical expertise rather than project or process management) **B. Mission**: The Reservations agent and Groups Executive supports the strategic plans and objectives of the Generator Group strategy...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completo.Additional InformationJob Number24186033Job CategoryReservationsLocationHotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and...
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Reservations Agent
hace 2 meses
Barcelona, España Hilton Technologies A tiempo completoReservations Agent - FranchiseJob Requirements?Te apasiona el mundo de los Hoteles? ?Tienes experiência en el sector hotelero? En Hilton Barcelona buscamos un/a Agente de Reservas para formar parte del equipo.El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad, es un hotel de negocios y eventos que...
