Reservations Agent
hace 1 mes
.Additional InformationJob Number24172119Job CategoryReservationsLocationW Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementJob Overview:Process all reservation requests, changes, and cancellations received by phone, mail or other, method in a timely and accurate fashion. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Bonvoy status. Determine the most appropriate room type to meet guest requirements and maximize room rate. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests when able. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Follow "up selling" techniques and sales strategies in order to maximize property revenue. Provides guests with information about the Bonvoy loyalty program and processes new enrollments. Input and access data in reservations systems. Verify all reservation information with callers to ensure accuracy. Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing these numbers. Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat. Indicate special room reservation types (e.G., complimentary rooms, employee discounts, travel agent inspection rates, and wholesaler reservations) by inputting the correct code and rate into the reservation system. Perform general office duties related to reservations. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Follow documented escalation procedures when addressing guest concerns.Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones usingappropriate etiquette; provide assistance to coworkers, ensuring they understand their tasks. Develop and maintain positive working relationship with others; support team to reach common goals. Comply with quality assurance expectations and standards
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Reservations Agent
hace 7 meses
Barcelona, España Hilton A tiempo completoReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Reservations Agent
hace 7 meses
Barcelona, España Hilton A tiempo completoA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Reservations Agent
hace 4 meses
Barcelona, España SLS A tiempo completo**Company Description**: - SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish...
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Senior Reservations Agent
hace 3 días
Barcelona, España Serras Collection A tiempo completo**Responsabilidades**: Gestionar clientes VIP como Virtuoso y ocasiones especiales. Gestión de reservas, tanto manuales, como de las OTA´s u otras plataformas. Procesar y confirmar reservas de huéspedes, incluyendo modificaciones y cancelaciones. Asegurar que todas las reservas cuenten con confirmaciones por escrito y que la información esté...
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Reservations Agent
hace 3 semanas
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...
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Central Reservations Agent
hace 1 mes
Barcelona, Barcelona, España Generator Hostels A tiempo completoKey Responsibilities: As a Central Reservations Agent at Generator Hostels, you will be responsible for ensuring all enquiries are answered to the highest standards within agreed time frames. You will focus on delivering exceptional client and guest experiences, adhering to company standards and utilizing dedicated systems and equipment. Your duties will...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24186033 **Job Category**Reservations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Central Reservations Agent
hace 1 mes
Barcelona, España Generator Hostels A tiempo completo**A. Primary Focus of the Function**: Focus is on technical expertise and individual contribution (Individual contribution - the position is focused on sales technical expertise rather than project or process management) **B. Mission**: The Reservations agent and Groups Executive supports the strategic plans and objectives of the Generator Group strategy...
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Central Reservations Agent
hace 1 mes
Barcelona, España Generator Hostels A tiempo completo**A. Primary Focus of the Function**: Focus is on technical expertise and individual contribution (Individual contribution - the position is focused on sales technical expertise rather than project or process management) **B. Mission**: The Reservations agent and Groups Executive supports the strategic plans and objectives of the Generator Group strategy...
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Central Reservations Agent
hace 1 mes
Barcelona, España Generator Hostels A tiempo completo**A. Primary Focus of the Function**: Focus is on technical expertise and individual contribution (Individual contribution - the position is focused on sales technical expertise rather than project or process management) **B. Mission**: The Reservations agent and Groups Executive supports the strategic plans and objectives of the Generator Group strategy...
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Reservations Agent
hace 1 mes
Barcelona, España Marriott International, Inc A tiempo completo.Additional InformationJob Number24186033Job CategoryReservationsLocationHotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and...
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Reservations Agent
hace 2 meses
Barcelona, España Hilton Technologies A tiempo completoReservations Agent - FranchiseJob Requirements?Te apasiona el mundo de los Hoteles? ?Tienes experiência en el sector hotelero? En Hilton Barcelona buscamos un/a Agente de Reservas para formar parte del equipo.El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad, es un hotel de negocios y eventos que...
