Senior Reservations Agent

hace 4 días


Barcelona, España Serras Collection A tiempo completo

**Responsabilidades**:
Gestionar clientes VIP como Virtuoso y ocasiones especiales.

Gestión de reservas, tanto manuales, como de las OTA´s u otras plataformas. Procesar y confirmar reservas de huéspedes, incluyendo modificaciones y cancelaciones.

Asegurar que todas las reservas cuenten con confirmaciones por escrito y que la información esté correctamente actualizada en el sistema.

Comunicación interdepartamental para comunicar los requisitos de los huéspedes.

Maximizar la venta de las reservas o informar de paquetes o promociones establecidos.

**Requisitos**:

- Experiência mínima de 2 años como Reservations Agent en hoteles de 4 o 5 estrellas. Se valorará de forma muy positiva experiência en departamentos de Recepción, Guest Relations o un puesto similar.
- Dominio de español e inglés tanto oral como escrito.
- Habilidades analíticas, organizativas y excelentes habilidades de comunicación.
- Conocimiento de sistemas de gestión hotelera (PMS) como Opera o similar.
- Conocimiento de las extranets de las OTA’s.
- Conocimiento de motores de reservas.
- Actitud proactiva, que tenga flexibilidad y que tenga la iniciativa de aprender rápido en una compañía en pleno crecimiento.

Tipo de puesto: Jornada completa, Contrato indefinido

Horario:

- De guardia
- Disponibilidad fin de semana
- Festivos
- Turno de 8 horas
- Turno rotativo

Ubicación del trabajo: Empleo presencial

Fecha de inicio prevista 23/12/2024


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