Reservations Agent
hace 1 mes
.Process all reservation requests, changes, and cancellations received by phone, mail or other methods in a timely and accurate fashion. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Bonvoy status. Determine the most appropriate room type to meet guest requirements and maximize room rate. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests when able. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Follow "up selling" techniques and sales strategies in order to maximize property revenue. Provide guests with information about the Bonvoy loyalty program and process new enrollments. Input and access data in reservations systems. Verify all reservation information with callers to ensure accuracy. Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing these numbers. Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat. Indicate special room reservation types (e.G., complimentary rooms, employee discounts, travel agent inspection rates, and wholesaler reservations) by inputting the correct code and rate into the reservation system. Perform general office duties related to reservations. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Follow documented escalation procedures when addressing guest concerns.Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones usingappropriate etiquette; provide assistance to coworkers, ensuring they understand their tasks. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Safety and securityFollow property specific procedures for handling emergency situations (e.G
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Reservations Agent
hace 3 semanas
Barcelona, Barcelona, España Hilton Technologies A tiempo completoJob Title: Reservations AgentJoin our team at Hilton Barcelona as a Reservations Agent and be part of a dynamic and customer-focused environment.Job SummaryWe are seeking a highly motivated and organized Reservations Agent to join our team. As a Reservations Agent, you will be responsible for managing customer requests, providing excellent customer service,...
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Reservations Agent
hace 3 meses
Barcelona, España SLS A tiempo completo**Company Description**: - SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish...
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Agent de Réservations et Services Clients
hace 2 semanas
Barcelona, Barcelona, España Accor Hotels A tiempo completoMission : L'Agent de Réservations et Services Clients H/F est chargé de prendre en charge les réservations reçues par téléphone et par Internet, et de répondre aux besoins de la clientèle de manière à fidéliser les clients en leur offrant un accueil de qualité. Responsabilités : - Assister le client dans la réservation de son séjour en...
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Reservations Agent
hace 1 semana
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 semana
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 3 semanas
Barcelona, Barcelona, España W Hotels A tiempo completoJob SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at W Hotels. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.Key ResponsibilitiesProcess all reservation requests, changes, and cancellations...
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Reservations Agent
hace 1 semana
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 semana
Barcelona, España The Ritz-Carlton A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...
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Central Reservations Agent
hace 1 semana
Barcelona, Barcelona, España Generator Hostels A tiempo completoKey Responsibilities: As a Central Reservations Agent at Generator Hostels, you will be responsible for ensuring all enquiries are answered to the highest standards within agreed time frames. You will focus on delivering exceptional client and guest experiences, adhering to company standards and utilizing dedicated systems and equipment. Your duties will...
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Reservations Agent
hace 1 semana
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 7 días
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Coordinator
hace 2 semanas
Barcelona, Barcelona, España W Hotels A tiempo completoJob SummaryAs a Reservations Agent at W Hotels, you will be responsible for providing exceptional guest service and ensuring seamless reservation experiences. Your primary focus will be on processing all reservation requests, changes, and cancellations in a timely and accurate manner.Key Responsibilities Identify guest reservation needs by asking open-ended...
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Reservations Agent
hace 2 semanas
Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24186033 **Job Category**Reservations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservations Coordinator
hace 2 semanas
Barcelona, Barcelona, España Marriott International, Inc A tiempo completoJob Summary: We are seeking a skilled Reservations Agent to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.Key Responsibilities:Process reservation requests, changes, and cancellations via phone,...
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Reservations Agent
hace 1 semana
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...
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Reservations Agent
hace 1 semana
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 1 semana
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests.Answer questions about...
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Reservations Agent
hace 1 semana
Barcelona, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Reservations Agent
hace 2 semanas
Barcelona, España Marriott International, Inc A tiempo completo.Additional InformationJob Number24172119Job CategoryReservationsLocationW Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementJob Overview:Process all reservation requests, changes, and cancellations received by phone, mail or other, method in a timely and accurate...
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Reservations Agent
hace 5 meses
Barcelona, España Hilton Technologies A tiempo completoReservations Agent - Franchise Job Requirements ?Te apasiona el mundo de los Hoteles? ?Tienes experiência en el sector hotelero? En Hilton Barcelona buscamos un/a Agente de Reservas para formar parte del equipo. El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad, es un hotel de negocios y eventos...
