Customer Care Manager

hace 5 meses


En remoto, España Homelike Internet GmbH A tiempo completo

**About us**:
We are Homelike - a dynamic, growing and progressive prop-tech start-up. We are disrupting the real estate industry and becoming the largest long-term stay player for furnished apartments being booked instantly online With over 100,000+ high-quality furnished apartments in 500+ cities in Europe and the US, Homelike offers excellent booking experience for travelers seeking accommodation for 30 nights or more.

Tasks

**How you are part of our success story**:

- You will find solutions for customer problems that arise and you will support them through the journey
- You will support both tenants and landlords
- You are a cross-team collaborator and will ensure that we all work together to help customers reach their goals
- You escalate customer feedback and suggestions in order to improve the customer experience

**Requirements**:
**What you need to convince us**:

- You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem
- Independence, strong communication skills and willingness to take on responsibility are your distinguishing features
- Ideally, you have professional experience in customer service, after sales or a similar position
- You are business fluent in German and English

**Benefits**:
**What you can expect from your Homelike journey**:

- Be Entrepreneurial: You can have a huge impact on our product and help disrupt a high growth 231bn mid-term rental market while bringing in your own ideas
- International Environment: You can expect a highly motivated, international Talent Team from 4 different offices and 20+ different nationalities
- Growth & Responsibility: We support your personal development & reaching your career goals with internal mentoring trainings and a flat hierarchy
- Flexible Working: We give you the freedom to work from home as well as to have the possibility to work from one of our wonderful offices, balancing flexibility with human connection
- Work from Anywhere: You are allowed to work up to 8 weeks per calendar year from anywhere
- Company & Team Events: We offer a budget for regular team events and organize big company parties to have fun and catch up with your teammates outside work
- 30 Paid Vacation Days: You can enjoy 30 holidays each year for a great work-life-balance
- Sustainability Guild: We are committed to minimize the environmental impact wherever possible by raising awareness internally, exchanging and learning about sustainable practices



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