Customer Experience Engineer

hace 3 semanas

Madrid, España Microsoft A tiempo completo

In the Digital Transformation Platform Group ACE team, we are hiring for new engineering roles where you can surround yourself with people who are passionate about cloud computing and believe that extraordinary customer support is critical success. We are seeking engineers that enjoy solving complex problems and working with customers to improve the Microsoft Dynamics 365 and Microsoft Power Platform experience.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Directly manage the long-term support relationship with designated Dynamics 365 customers and resolve critical and complex issues in a 24x7x365 global support delivery team.
- Be available for on-call duties every 5 weeks (week and weekend until 5PM UTC).
- Participate in recruiting and ramping up a global support team for our top customers. Coach/mentor new hires. Work with leadership on process improvement and strategic initiatives.
- Develop and present training. Help establish a real-time readiness model for the team by constantly updating training & readiness content as the cloud technology evolves. Contribute to forums and develop self-help documentation and quick "How To" videos.

**Qualifications**:
**Required**:

- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- Deep understanding and demonstrated hands-on experience of implementation, troubleshooting, or supporting Microsoft Dynamics 365 Finance & Operations Applications is a must have.
- Passion for customers and focus on delivering the right customer support experience.
- Ability to learn new technologies in a fast-paced environment.
- 5+ years experience with Microsoft Dynamics 365 Finance & Operations Applications with exposure to customer side troubleshooting.

**Desired**:

- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business,
- OR related field AND 8+ years experience in engineering, product/technical program management, data analysis,
- OR product development
- OR equivalent experience.

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