Intern - Customer Success

hace 3 meses

Barcelona, España Benevity A tiempo completo

**Meet Benevity**:
The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more

To join our growing team, we're currently looking for an intern for our Client Success team based in Barcelona. This internship will provide the opportunity for hands-on experience in a professional setting, as well as the chance to learn from and work with experienced professionals.

As an intern at Benevity, you'll receive top-notch training and be encouraged to take initiative, contribute ideas, and devise innovative solutions. You'll join a vibrant team of young professionals committed to making a global impact. This role is not only a chance to enhance your skills but also a unique opportunity to grow professionally in a rapidly expanding scale-up. If you're eager to be part of our journey and push your limits, we'd love to hear from you.

**What you'll do**:
After your initial training, your primary goal will be to collaborate with the Customer Success (CS) team to deliver an exceptional experience for our users and partner companies. You'll work closely with a Customer Success Manager (CSM) throughout the entire client lifecycle, ensuring consistent support and engagement.

Among other tasks you could be involved in the following activities:

- Help defining a roadmap with clients and set metrics to ensure the partnership is a success
- Help companies to launch our product internally
- Support and facilitate events such as field volunteering, fundraising and collections
- Find creative ways to boost the engagement of users on the platform
- Provide product support
- Take feedback from users to improve our service
- Brainstorm new solutions and services together with the management team

**What you'll bring**:

- You DON'T NEED PREVIOUS WORK EXPERIENCE
- Bachelor's degree in management, administration, marketing, international relations or a related field
- Excellent English proficiency, especially written. Any other languages are a plus
- You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with
- You are rigorous and pay great attention to details

**Also**:

- Provide a Learning Agreement with your university/school/academy
- Based in Barcelona or open to relocate
- Available for a 6 month internship on a full-time basis (35h/40h weekly)

**Discover your purpose at work**:
We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**:
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**:
Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. _If you want to feel seen, heard and celebrated, you belong at Benevity._

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