Account Coordinator, Grocery

hace 3 semanas

Madrid, España Uber A tiempo completo

**About the Role**
***

The Grocery & Retail Account Manager will drive business growth and innovation by handling a critical portfolio of partners. You will be able to build processes and scale efforts to achieve an expansion of the merchant's business at Uber. A successful Account Manager deeply understands our partners, builds positive relationships with decision makers, influences throughout the organization, and effectively identifies and exploits opportunities to improve core business metrics.

**What You'll Do**
***
- Responsible for developing the topline (orders, clients, revenue) and operations of your portfolio of merchants
- Build long-term relationships with the retailers, ultimately improving their business metrics, marketing efforts, engagement and satisfaction
- You'll be a key influence in their delivery business and will provide strategic recommendations based on your knowledge of the industry, data analysis and expertise
- Support a portfolio of clients with day to day asks as well as long term plans
- Act as an ambassador of Uber Eats mission, brand, and product

**Basic Qualifications**
***
- +3 years proven experience in an account management role incl experience in relationship management
- Ability to prioritize and run processes at scale
- Hustle and Willingness to get into the weeds (no matter how deep) and push through despite difficulties
- Customer obsession, proactivity and willingness to build positive and lasting relationships with our partners, bringing them added value and helping them reach their potential on Uber
- Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and influence stakeholders
- Analytical skills: Ability to analyze data (experience with excel is needed and SQL a plus) and derive conclusions from it to provide recommendation to partners
- Good attention to detail to become a trusted business partner for the merchants using the Uber Eats app
- English working proficiency and Spanish native proficiency

**Preferred Qualifications**
***
- Interest about on demand delivery and retail
- Experience with SQL

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