Customer Service Representative

hace 4 meses

Barcelona, España Netenders Holding A tiempo completo

Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further NETENDERS is currently seeking a highly motivated **Customer Service Representative** fluent/native in **DUTCH **to join our dynamic team.

If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you. Join our pioneering and rapidly growing international company, the worldwide marketplace leader in Wholesale Blank Apparel.

**Your area of focus**:

- Advise customers on the sales process and products.
- Manage logístical and delivery issues.
- Provide an after-sales service.
- Be the voice of our customer and escalade their feedback.
- Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as google, facebook and trustpilot).

**To excel in this role, you should have**:

- Extensive experience in Customer Service over the phone & mail.
- Excellent communication and interpersonal skills.
- Perfect writing & oral skills in **DUTCH**. Another European language would be a plus (language tests will be realised).
- Confidence on the phone and sales orientated.

**What's in there for you**:
‍
- Hybrid work option
- Competitive salary
- Full time job: Monday to Friday 09:00h - 18:00h
- 23 holiday days per calendar year
- ️ Ticket restaurant for your daily meal
- Health insurance
- Home office once per week
- Breakfast every day and brunch every Friday
- Monthly team building / afterwork
- Nice office in the center of Barcelona
- Pet friendly office

**We are waiting for you

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