Operations Excellence Intern

hace 2 semanas


Barcelona, España Glovo A tiempo completo

**About Glovo**:
We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:
Join us as an Operations Analyst and become a key member of Glovo's operations team We offer a challenging and dynamic environment with many opportunities for learning and development.The couriers, "Glovers" for us, are the key player in Glovo's marketplace. We are looking for an analyst who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true.You will be in charge of the courier's funnel, from the moment they register on the acquisition page till they deliver the first order. Your job will be to develop and maintain the technical infrastructure, pull analytics and maximize the conversion in each step.

**Be a part of a team where you will**:

- Provide analytical support to the regional AFRICA team and local teams throughout deeper understanding of Glovo's operations model
- Perform analysis to come up with insights to help improve KPIs in all the cities around the region
- Propose, track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
- Own and co create the courier funnel and optimisation of it
- Help to increase courier funnel conversion across the region
- Build tools and processes, to carry out automated actions and monitoring on couriers
- Own dashboards and build new tools to improve the visibility of metrics in the department
- Develop analytical frameworks and models for the area and be able to instruct and communicate for all the department
- Understand and deep-dive into the data to understand the reasons and the levels we can act upon to improve KPIs (and be accountable for them)
- Evaluate strategic opportunities, performing a broad range of quantitative analyses and A/B tests
- Contribute towards the continuous improvement of the courier funnel through out-of-the-box thinking
- Understand local and regional needs, and put yourself in the skin of the Glover - understand who they are
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

**You have**:

- Bachelor in Engineering, Economics or any technological domain
- Passionate about analytics: you enjoy deep diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel proficiency
- Knowledge in SQL
- Some experience in Python / JavaScripts / Zapier is a plus
- Knowledge of visualization tools like Tableau, Looker & Qlikview
- Exceptional verbal and written communication skills (English is a must)
- Proactive, organized, and obsessed with details
- An empathetic, inclusive and curious attitude

**Experience our Glovo Life benefits**:
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders- Flexible time off (take the time you need) and hybrid working model (own your time)- Online therapy and wellbeing benefit- Discounted gym memberships- Paid internship

**What you'll find when working at Glovo**:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook



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