Customer Journey Excellence Manager

hace 3 semanas


Barcelona, España Sobi A tiempo completo

**Job Description** Business Insights & Analytics**
- Lead the reporting for Region Europe: Develop, produce and distribute standardized Sales reporting and analysis from the patient trackers, Iqvia data and BI cubes
- Develop automated visualization tools to support EU countries in performance & activity analysis while driving a strong performance culture across the organization
- Support the European business by evaluating key market trends, data, insight and new business opportunities
- Ensure a high level of information and knowledge of Sobi and competitors performance driving strong adoption of KPIs.
- Partner with other functions Marketing/Medical/Market Insights/Country teams.. to identify key insights and business requirements

**Business Operations & Planning**
- Work closely with the country teams, HR and Finance, identifying processes and tools to allocate Sales Targets and resources, and provide support on how to improve sales force operations
- Support Commercial Excellence processes: Segmentation and Targeting, Cycle Planning, Sales Incentive Planning, Sales Targets to evolve our operating model and resource allocation.
- Collaborate with multiple departments including Marketing and Commercial to continuously improve our operating model through effective SFE practices
- Leverage analytical expertise and commercial knowledge to align and support during Key Business Processes such as Business Reviews and Budget Reviews.
- Support the Business Operation Director in delivering appropriate sales forecasting, identifying key drivers and assumptions and execute modeling/forecasting as required to enable strategic decisions.
- Support the Business Operation Director in developing and maintaining financial models to assess the impact of various business scenarios
- Prepare monthly quantitative and qualitative analysis of brand performance measured against Key Performance Indicators & support in the presentation in monthly Operational Meetings
- Support the Digital team in the development of the omnichannel engagement model and the use of AI applied to customer/operational excellence
- Drive the agenda of the Business Analysts Forum collecting business requirements and securing coordination and cross-fertilization of proven successful local approaches.

**Qualifications** Skills and Experience**:

- Substantial experience within a life sciences/ Rare disease company or consulting firm supporting the healthcare industry with a specific focus on delivery of Sales Analytics.
- Broad understanding of pharmaceutical and commercial data, and which source to leverage in order to answer business questions most effectively.
- Understanding of Sales Force Effectiveness approaches and development of Omnichannel evolution across customer facing teams
- Solid understanding of commercial business, marketing and industry standard datasets.
- Experience in data visualization ideally PowerBI and Qliksense
- Solid knowledge of Veeva CRM and Salesforce systems
- Strong project management skills, with a focus on attention to detail and accuracy.
- Strong communication skills, particularly executive presentation skills.
- Very strong MS Office skills with advanced excel skills.
- Proficient in English both speaking and writing


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