Customer Support Representative
hace 2 semanas
**About the Role**
Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid? We are looking for someone who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions.
This role will give you valuable exposure to our flagship products, a financial tool used globally by some of the world’s largest investment managers. Everyday is different in the life of a CSR, and you will be handling a wide variety of queries ranging from intricate functionality questions to financial data interpretation. Are you able to multi-task and maintain composure under pressure? Then you could be just what we are looking for.
**Responsibilities**:
- Deep understanding of client's business requirements, technical platform, organization, priorities, and champion new enhanced technology services on behalf of the client.
- In partnership with the Production Management organization, ensure clients receive support levels in line with their expectations and contractual commitments on Morningstar's data feeds, Components API, and Morningstar Publishing System for documents production.
- Become a product specialist and provide expertise on our methodologies, functionalities, and product features
- Serve as an escalation point to assist with technology and data content-related issues owned by different teams that are not being actioned per commitments or expectations.
- Manage client enhancements ensuring that tasks are completed, and key Subject Matter Experts are actively engaged.
Lead and own the resolution of all client inquiries/problems through interaction with clients, product partners, operations, and other staff in a timely and professional manner
**Qualifications**
- Bachelor’s degree or equivalent preferably in Business Administration, Economics, Finance or related fields
- Language required are fluent English plus German or Italian
- Solid understanding of the financial industry and Financial Services
- Familiarity with Agile and Project management is a nice to have
- Previous experience working on Jira systems and Salesforce is an advantage
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
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