Sales Team Supervisor

hace 1 semana


Malaga, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment has partnered up with a leading contact centre/BPO provider, delivering exceptional customer service and sales support to top tech industry enterprises. They’re looking for an English-Speaking Sales Team Supervisor, who will lead and manage the sales team to achieve targets and deliver exceptional performance. Responsibilities include coaching, monitoring metrics, driving improvement, and fostering a positive team environment.

Position: Sales Team Supervisor

Location: Benalmádena, Spain

Employment type: Full-time

Remuneration: Base salary + bonus

**DUTIES AND RESPONSIBILITIES**:

- Drive sales process and empower team performance to meet objectives
- Motivate and lead the team as a team leader
- Control and drive KPIs
- Manage recruitment, turnover, and worj ethics issues
- Handle customer escalations, emergencies, and complaints
- Collect and analyze metrics for performance evaluation
- Prepare reports and communicate with management
- Conduct review calls and provide feedback to Country Managers
- Organize meetings for performance updates and changes
- Manage team schedules and handle holidays/sickness leaves
- Maintain customer contact for cases, procedures, and tools
- Monitor calls and provide coaching
- Conduct 1-2-1 sessions for individual support.

**REQUIREMENTS**:

- Excellent command of written and spoken English as well as another European language
- Business knowledge and commercial awareness
- Results-oriented, autonomous, and a team player
- Excellent organization, communication, and leadership skills
- Persuasive with the ability to handle high work volumes
- Attention to detail and problem-solving capabilities
- Sales background, IT knowledge is a plus
- Previous management experience preferred
- Extensive contact center experience is a plus.

**BENEFITS**:

- Excellent remuneration package based on performance
- Private healthcare
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential.


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