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Account Manager
hace 4 meses
**Company Overview -**
TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.
Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle.
In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan.
**Job Overview -**
The Account Manager will nurture, grow, and manage a portfolio of around 10-12 large and key accounts across Europe (mostly large FMCG brands), with a special focus on one large growing client in the oral care industry.
The Account Manager's primary responsibility will be to manage the overall relationship with the client, and the day-to-day running of recycling programmes and will ensure that all contractual obligations of the partnership are delivered to the right specifications and on time. They will oversee the launch of a recycling partnership and manage other partnership projects where needed. They will work collaboratively with all the cross-functional teams (marketing, PR, operations, legal, finance) at TerraCycle and act as the filter and interpreter between clients' needs and TerraCycle teams.
The role will be placed in the Brand Partnerships Team and will report to one of the Account Directors in the team.
The Account Manager will work with the support of the Account Director to execute and deliver on set strategies for growing revenue within their portfolio and expanding relationships and opportunities ensuring continuous renewals of partnerships.
We are looking for someone who will help us eliminate the idea of waste through mutually empowering internal and external relationships.
**Primary Responsibilities**:
- Serving as primary contact for a portfolio of brand partners
- Managing external client relationships to satisfaction to ensure renewal and growth, identifying, and developing opportunities to drive business value for clients
- Ensuring all client inquiries are responded to in a timely fashion, identifying & resolving client concerns, troubleshooting and problem-solving mostly independently
- Proactively driving account growth: Preparing upsell proposals and facilitating cross-sell opportunities with other departments
- Nurture and expand relationships with day-to-day contacts and other key relevant stakeholders of their accounts Independently negotiate renewal terms
- Coordinate with internal teams to develop plans for and regularly review programme performance
- Preparing internal account performance data for their portfolio as well as coordinating internal processes, including monthly invoicing and annual renewal pricing & projection process in conjunction with the Operations team
- Creating client-ready documents, including monthly reports (in Excel, PowerPoint, and/or Google slides) and custom presentations; as well as managing programme operational flow, pricing files, presentations, and contracts
- Provide clients with programme & budget updates and proposals according to their internal budgeting and planning process
- Providing project management support for product orders, design projects, and brand activations as needed
**Requirements/Skills**:
- Minimum of 3 years of experience in an Account Management/ Relationship Management role
- Proven ability to build and grow client relationships
- Experience in growing revenue with clients as well as cross and upsells
- Excellent written and spoken English, and additional language (i.e. Spanish, French, or German) is a plus
- Strong communicator with excellent presentation skills
- Solid business acumen
- Solid number literacy and ability to analyse data
- A creative problem solver capable of thinking outside the box
- Proficient in Microsoft Office Suite and G Suite (particularly PowerPoint, Excel, and Google Slides)
- Solid team player who can collaborate cross-functionally and across cultures
- Solid organizational skills including attention to detail, and ability to prioritise among competing tasks
- Capability to thrive in a fast-paced, high-volume work environment
- A sense of resourcefulness, ownership, ability to adapt, and a positive attitude
**Compensation**:
- A mission driven organisation with a strong team culture where successes are celebrated together
- Competitive salary
- 25 Paid Holiday Days
- Company Pension contribution
- Sick pay
- Quarterly Team Building
- Cycle 2 Work
- Employee Recognition Programs
- 2 Paid Volunteerin
