Customer Happiness Agent

hace 3 días

Madrid, España Rebellion Pay A tiempo completo

Rebellion is the only 100% Spanish neobank that offers an alternative to traditional banking.

Born in 2017, Rebellion offers users the chance of having a physical or virtual banking card, an account number with personal IBAN, ATM withdrawals, bank transfers, payments via Apple Pay and Google Pay, direct debits, and crypto investments.

We are looking for a Customer Happiness Agent who can help us create an amazing experience for our users, and go the extra mile to help us scale and optimize our customer care. You love solving problems and are willing to go the extra mile to ensure user satisfaction.

**You Will**:

- Master our Customer Happiness by having a vocationally customer-focused mindset.
- Keep high satisfaction standards and exceed customer expectations.
- Help optimize the functioning of the department by analyzing different support resources.
- Address clients’ needs and provide ad-hoc support to anyone in the team.
- Ensure effective account management under any circumstances.
- Help achieve a very low rate of unsolved incidences.
- Adapt fast to continuous changes and contribute to making them happen.
- Full time job
- Working hours: from 13:00 to 22:00 from Monday to Friday

**You have**:

- At least 2 years’ experience proven experience as Customer Success or Customer Support.
- Strong communicator: proficient communication skills in Spanish and English
- You deliver at your best out of trust.
- Knowledge about the operation of customer service systems
- Think out-of-the-box for any improvement we can apply
- You feel comfortable working outside of your comfort zone if needed
- Be focused, determined, independent, autonomous and a fast learner.
- Fluency in English is essential. Fluency in other European languages is a plus.

**Why us?**
- Be part of the Rebellion Flaring freedom & fresh punk. We believe in people with passion, unconventional and rebel. Reality doesn’t stop you because you invent it
- Offices based in the center of Madrid.
- Flexible working hours.
- A flat hierarchy will make you see your ideas come to fruition and being in a small and fast-growing startup means you have plenty of chances to grow with us to the next level.
- Social benefits (such as cereals, fresh fruits, milk, and coffee for free). Chillout area. Thursday beers and Friday “Tortilla time”.
- A young and international team of authentic professionals who are passionate about their product.
- __
- At Rebellion, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace._

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