Customer Success Manager

hace 4 meses

Madrid, España Expert Systems AG A tiempo completo

ProvenExpert is the market leader in online reputation management and a well-known tool for easy management of online reputation and digital visibility. Every day, our lovely team based in Berlin and Madrid puts heart and soul into making life easier for companies to actively use customer feedback to build their online reputation and improve their services.

With success ➡ Over 630.000 service providers worldwide trust us and have already collected +41 million customer votes with ProvenExpert.

And to ensure that this remains the case for our many key accounts in the long term, we are looking for you as our new Customer Success Manager (M/F/d) for our DACH enterprise customers at our Madrid office (hybrid or fully remote).

Do you enjoy analyzing the processes, challenges and wishes of your customers and making their business even more successful? Do you feel comfortable in a dynamic and competitive environment in which everyone nevertheless supports each other as a team? Wonderful, let's talk

Tasks
- Your own playing field: With great autonomy, you are responsible for the strategic development of your customer portfolio of 100 to 200 customers across national borders and turn customers into enthusiastic fans
- Every day offers you varied and exciting topics, from positioning with customers through strategic value-based selling to conducting ROI analyses
- With your analytical skills, you proactively identify risks and challenges at your customers, develop solutions with them and provide them with tailwind for their business
- You build a huge network with inspiring clients from many industries at C-level, which you will benefit from throughout your professional life

**Requirements**:
**You are the perfect fit if you bring the following**:

- Min. 2 years experience in sales or key account management in a fast growing company where you have consistently exceeded your goals
- Very good consulting skills, because you think analytically and bring a high degree of independence and creativity with you
- You navigate through complex decision-making processes with ease and know how to appropriately address different stakeholders at the customer's site.
- Positive attitude for every challenge of your customer, because you work solution-oriented with your colleagues from product management and marketing and make your customers more successful
- Being a “social hacker”, you inspire everyone with your charm and navigate easily through every customer conversation
- You have outstanding writing and speaking skills and communicate excellently in German (native speaker) and English (fluent)

**Benefits**:

- An attractive salary, uncapped commissions, and company cell phone
- Work-life balance - the opportunity to work two days from home, flexible working hours as well as working part-time
- You either work fully remote or in with our lovely colleagues in our newly furnished office in downtown Madrid
- Desired hardware with which you prefer to work (PC/Mac or desktop/notebook)
- Responsibility from day one: your own customer portfolio, with which you can get started immediately and discover new sales potentials
- You will receive professional onboarding, ongoing in-house coaching and continuous feedback - we encourage your development
- Delicious snacks & coffee as well as other complimentary drinks (juices, water, tea) and fruits
- Regular team events in our headquarter in Berlin
- Lots of fun and an extremely steep learning curve in a super motivated team
- Being part of a successfully growing company - creative freedom, flat hierarchies and the opportunity to take on responsibility. No matter where you come from - you are welcome.

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Onetrust A tiempo completo

    Join Onetrust as a Customer Success ManagerWe're looking for a skilled professional to help our clients achieve their business goals. As a Customer Success Manager, you'll be responsible for building strong relationships with our clients and providing them with the support they need to succeed.Key Responsibilities:Develop and implement customized solutions...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Onetrust A tiempo completo

    Join Onetrust as a Customer Success ManagerWe're looking for a skilled professional to help our clients achieve their business goals. As a Customer Success Manager, you'll be responsible for building strong relationships with our clients and providing them with the support they need to succeed.Key Responsibilities:Develop and implement customized solutions...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Red Bud Regional Hospital A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through proactive engagement and strategic partnerships.Key ResponsibilitiesManage a portfolio of customers, partnering with sales to ensure seamless transitions and...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Red Bud Regional Hospital A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through proactive engagement and strategic partnerships.Key ResponsibilitiesManage a portfolio of customers, partnering with sales to ensure seamless transitions and...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Ss&C Technologies Holdings A tiempo completo

    {"title": "Customer Success Manager", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers.Key...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Ss&C Technologies Holdings A tiempo completo

    {"title": "Customer Success Manager", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers.Key...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Sap A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction, retention, and growth.What We OfferAt SAP, we're committed to helping our customers achieve their business goals through innovative solutions and...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Sap A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction, retention, and growth.What We OfferAt SAP, we're committed to helping our customers achieve their business goals through innovative solutions and...

  • Customer Success Manager

    hace 4 meses

    Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...

  • Customer Success Manager

    hace 2 días

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and utilization of...

  • Customer Success Manager

    hace 2 días

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our solutions by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and utilization of...

  • Customer Success Manager

    hace 2 meses

    Madrid, España Amadeus A tiempo completo

    Job TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aim to bring in more expertise to support our customer business expansion.Responsible for understanding...

  • Manager, Customer Success

    hace 3 semanas

    Madrid, España Onetrust A tiempo completo

    .OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Seequent A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Seequent A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Hybrid — Full-timeMadrid, Spain A tiempo completo

    {"h1": "Customer Success Manager", "p": "At AB Tasty, we're looking for a seasoned Customer Success Manager to join our team in Spain. As a key member of our Customer Success team, you'll be responsible for guiding and advising clients on the best ways to maximize their use of our AI-powered experience optimization solutions. You'll work closely with our...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Hybrid — Full-timeMadrid, Spain A tiempo completo

    {"h1": "Customer Success Manager", "p": "At AB Tasty, we're looking for a seasoned Customer Success Manager to join our team in Spain. As a key member of our Customer Success team, you'll be responsible for guiding and advising clients on the best ways to maximize their use of our AI-powered experience optimization solutions. You'll work closely with our...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their desired outcomes from our solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and retention.Build and...