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Events Operations Manager

hace 4 meses

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

**Duties and Responsibilities**

**_ Vision and Values_**

As Events Operations Manager, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the resort.

**_ Operational Ownership_**

In this role, I will assume full responsibility for the efficient operation of the Events that take place in Six Senses Ibiza, working alongside Events & Weddings Manager, to provide exceptional products and services within brand operating standards.

I will support the Director of Food & Beverage, Events & Weddings Sales Manager to focus on the success of the Events and their culinary experience.

I will have a full knowledge of the events as needed to understand group needs, menus and specials of all outlets. I will have a thorough knowledge of all facilities and services offered by the resort.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

Interaction and communications between departments within the resort to exceed guests and groups expectations. They are clear and effectively maintained to support the smooth running of the event. I will perform any additional duties given to me by the Director of Food & Beverage and/or General Manager.

**_ Administration_**

Forecasting and reporting requirements for the role for example relating to service, breakage, loss, and inventories will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted and/or as instructed by me will perform any additional duties given to me by the Director of Food & Beverage and/or General Manager.

**_ People Management_**

As Events Operations Manager, I am responsible for the management and development of all hosts within the events through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive, and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent, and efficient service at all times.

**_ Skills and Experience_**

To execute the position of Events Operations Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than three years’ experience in a similar hotel operational role.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc.

**_Acknowledgement_**

I acknowledge and agree that this is not an exhaustive list of responsibilities. Job Descriptions are dynamic and change depending on the organizational and Events requirements.
- Six Senses Ibiza is an equal-opportunity employer. This policy applies to all terms and conditions of employment._