Customer Success Manager

hace 2 semanas

Barcelona, España Merlin Digital Partner A tiempo completo

Somos** Merlin Digital Partner**, una consultoría** líder en la captación de talento IT & digital** con más de 15 años de experiência. Hemos escalado grandes referentes del sector como** Wallapop, Glovo, Banc Sabadell o Factorial**, entre otros.

Enfocados en **humanizar y agilizar los procesos de selección**, nuestro objetivo es transformar empresas mediante la incorporación del mejor talento.
Nos caracterizamos por **sumergirnos a fondo en la realidad de cada uno de nuestros partners**, comprendiendo sus necesidades, pero también su esencia.

Actualmente, estamos en un **Customer Success Manager** para unirse al equipo de Barcelona.

Nuestro cliente, cuenta con un total de 110 empleados y se trata de una empresa española, joven y en plena expansión. Con sede central en Barcelona, y presencia internacional. Ofrece servicios de marketing **con su aplicación basada en inteligencia artificial, **con el objetivo de maximizar los beneficios a sus clientes (pymes y autónomos), es por eso que estamos buscando un referente que ayude a construir el equipo.

**¿Cuál será tu misión?**
- Gestionar parte de nuestro equipo local de Customer Success cuya principal responsabilidad es la de asesorar y acompañar a nuestros clientes durante el desarrollo de nuestras soluciones de Marketing Digital
- Establecer procedimientos de Customer Success para adaptarlo a las nuevas tendencias de mercado.
- Desarrollar y gestionar la cartera de clientes.
- Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención.
- Analizar los datos de los clientes para mejorar la experiência de cliente.
- Upsell y crossell de servicios y productos con los que trabajamos.
- Realizar el onboarding de nuevos clientes y ayudar a mejorarlo.
- Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiência del cliente.
- Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.
- Coordinar y colaborar con diferentes departamentos de la empresa (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.

**Qué necesitamos**:

- Experiência previa en roles similares
- Eres una persona con atención al detalle, persuasiva, motivada y eres un problem solver con don de gentes.
- Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.
- Capacidad para comunicarte bien con personas, equipos, socios y eventos a nível de la industria.
- Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.
- Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.
- Empatía, humildad y capacidad de escucha.

**Qué Ofrecemos**:

- Paquete salarial atractivo en función de experiência (F+V)
- Contrato indefinido.
- Plan de carrera acorde al crecimiento de la compañía y de tu crecimiento profesional. - Trabajo híbrido ( 3 dias oficina / 2 home office)
- Formar parte de un ambiente joven y dinámico con un ritmo de trabajo elevado, donde podrás crecer y desarrollarte profesionalmente.

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