Customer Success Manager

hace 2 semanas

Barcelona, España Ikigai Talent Goup A tiempo completo

Spain, Barcelona

Start-up

Up to 55k

Up-Sell, Cross-Sell

Customer Success Manager role for a SaaS Comapany based in UK and Barcelona

Kon'nichiwa

We are currently managing a **Customer Success role** for a **B2B & SaaS Company** with HQ in **London** and offices in **Barcelona.**

This is a Start-up that works with **Cloud Computing** software, & a leading **provider of quality control management.**

**Responsibilities**:

- Support the Customer Success team in managing customer relationships, acting as a point of contact for assigned accounts.
- Assist in onboarding new customers, ensuring a smooth transition and providing necessary trainings.
- Monitor customer usage and engagement with the software, proactively identifying opportunities to increase adoption and drive value.
- Respond to customer inquiries and concerns in a timely and professional manner, providing accurate information and troubleshooting assistance.
- Collaborate with internal teams, including Sales, Product, and Technical Support to adress customer needs and ensure a seamless customer experience.
- Conduct regurar check-ins with customers to gather feedback, assess satisfaction levels and identify opportunities for improvement.
- Track and report on key customer success metrics, such as customer satisfaction, engagement and renewal rates.
- Contribute to the development of customer success materials, including knowledge base articles, FAQs, and best practice guides.
- Stay updated on the industry trends and advancements in SDLC management to effectively communicate product updates and enhancements to customers.
- Assist in organizing and participating in customer events, webinars, and user groups to foster a sense of community and facilitate knowledge sharing.

Qualifications:

- Bachelor's degree in business, computer science, or a related field is preferred.
- Prior experience in a customer-facing role, such as customer support, account management, or customer success, is desirable.
- Excellent verba and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
- Strong problem-solving skills and troubleshooting abilities, with a keen attention to detail.
- Customer-centric mindset and genuine passion for delivering exceptional service.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Familiarity with ServiceNow, SalesForce and DevOps management concepts is a plus.
- Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.

**Benefits**:

- Salary range**:Up to 55k**:

- **HYBRID **working model

We will contact you very soon

Truthfully, your **People Partner.**

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