Customer Experience Internship

hace 1 semana

Madrid, España Spotahome A tiempo completo

**Why us?**:
**Remote flexibility, we trust our team and we are goal oriented**
**Paid internship**:700 euros gross per month with a 6 month duration.
**Starting date**: April 2024
A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.
**People**. Work with talented, committed and supportive teammates
**International** work environment with more than 16 nationalities
**No politics or bureaucracy**. Only a great environment for you to achieve your best work

**Your mission**:
Ready for your next adventure?

Spotahome is looking for a Customer Experience Intern to join our Operations team. A hands-on and proactive person who is used to taking responsibility for reaching their team goals. The position will assist and support our CX agents in optimizing every touchpoint within the customer journey.
You’ll be joining a supportive and collaborative team learning all about the Customer Journey process and how to provide potential and existing customers with an exceptional experience.

You will also learn about the PropTech industry, work with different IT tools and ticketing systems and gain relevant experience in a fast paced, friendly open collaborative culture - we help one another win because of our united team vision.

**What will you be doing?**
- Support the Customer Experience team in their success analysis by gathering insights on a customer’s journey through the platform, in order to help solve issues and push user recurrency
- Train on handling client experience and disputement management skills
- Learn about the PropTech industry in all of our core markets and at an international level.

**Your profile**:

- ** High Spanish & English. **Other languages such as German or French are a plus.
- Clear communication skills and a proactive and positive approach.
- Interest in technology, property and travel industry
- Organisational skills and the ability to multitask.
- Agility, desire to learn and a start up mentality
- ** Ability to sign an internship agreement with your educational institution.**

**About us**:
**Spotahome** is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far we’ve helped over 150,000 renters find their perfect home - no more traditional viewings, no more time-wasting, just easy online renting
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

  • Customer Experience Internship

    hace 4 días

    Madrid, España Spotahome A tiempo completo

    **Why us?**: **Remote flexibility, we trust our team and we are goal oriented** **Paid internship**:700 euros gross per month with a 6 month duration. **Starting date**: February 2024 A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. **People**. Work with talented, committed and supportive...

  • Customer Experience

    Encontrado en: Talent ES C2 - hace 2 semanas

    Madrid, España CEPSA COM.PETRÓLEO S.A.U. A tiempo completo

    Qué esperamos de ti:   Integrado/a en el área de Mobility & New Commerce, serás responsable de dirigir la estrategia de experiencia de cliente, liderando el funcionamiento y avance de un sistema global. Responsabilizándose de su lanzamiento, impulso y mantenimiento, además de su medición a través de los KPIs definidos (CSAT, NPS y CES) para los...

  • Customer Experience

    Encontrado en: beBee S ES - hace 3 semanas

    Madrid, España Cepsa A tiempo completo

    Qué esperamos de ti:Integrado/a en el área de Mobility & New Commerce, serás responsable de dirigir la estrategia de experiencia de cliente, liderando el funcionamiento y avance de un sistema global. Responsabilizándose de su lanzamiento, impulso y mantenimiento, además de su medición a través de los KPIs definidos (CSAT, NPS y CES) para los clientes...

  • Manager Customer Experience

    hace 1 día

    Madrid, España International Air Transport Association (IATA) A tiempo completo

    Employment Type: Permanent Contract Duration: About the team you are joining The IATA CX Digital team manages IATA's Customer Portal, the prime point of contact / entry for any IATA customer at any point in time; as well as any other digital customer service touchpoint (i.e., Chat Bot; FAQs; etc.). The team is in charge of our global customer service...

  • Customer Experience

    Encontrado en: beBee S ES - hace 3 semanas

    Madrid, España CEPSA A tiempo completo

    Qué esperamos de ti:  Integrado/a en el área de Mobility & New Commerce, serás responsable de dirigir la estrategia de experiencia de cliente, liderando el funcionamiento y avance de un sistema global. Responsabilizándose de su lanzamiento, impulso y mantenimiento, además de su medición a través de los KPIs definidos (CSAT, NPS y CES) para los...

  • Customer Experience Engineer

    hace 7 días

    Madrid, España Microsoft A tiempo completo

    In the Digital Transformation Platform Group ACE team, we are hiring for new engineering roles where you can surround yourself with people who are passionate about cloud computing and believe that extraordinary customer support is critical success. We are seeking engineers that enjoy solving complex problems and working with customers to improve the...

  • Global Customer Experience Training Operations

    hace 3 días

    Madrid, España Hitachi Energy A tiempo completo

    **Global Customer Experience Training Operations, Business Unit Transformers** In alignment with Hitachi Energy Transformer Business Unit's vision and growth strategy and the goal to build up for success a strong training organization that includes a Customer Experience training set-up, you, in the role of Global Customer Experience training operations, are...

  • Senior Customer Experience Manager, Last Mile Delivery Experience

    Encontrado en: beBee jobs ES - hace 2 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    **Dear candidate please note: This position can be based in any of the following corporate offices: MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris) Are you passionate about improving the customer experience? Do you strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and...

  • Customer Experience Manager

    hace 5 días

    Madrid, España Spotahome A tiempo completo

    **About Spotahome**: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we...

  • Customer Experience Agent

    hace 1 día

    Madrid, España Spotahome A tiempo completo

    **About Spotahome**: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we...

  • Customer Experience Junior

    hace 2 días

    Madrid, España Grupo Iman A tiempo completo

    Marketing y comunicación- MADRID, Madrid (España)- Otros Contratos- Completa- Publicado el 09/03/2023- En qué consiste el trabajo: - Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. - #Conectamoseltalentoconlasoportunidades - Desde Iman Temporing Madrid seleccionamos para importante Multinacional del...

  • Calvin Klein

    Encontrado en: beBee S ES - hace 3 días

    MADRID, España ALL WE WEAR GROUP Teletrabajo Freelance A tiempo completo

    We are on the lookout for an enthusiastic AWWG Showroom Summer Sales Support Internship to join our incredible team at All We Wear Group in Madrid. Growing your career as a Internship PVH Showroom Summer Sales Support Internship is a terrific opportunity to develop exceptional skills. If you are strong in creativity, project management and have the right...

  • Intern Customer Experience Research

    hace 2 días

    Madrid, España Emprego ES A tiempo completo

    **The Team**: Within the CX team, the Customer Understanding team is responsible for the Voice of the Customer (VoC) programme, aimed at understanding the experiences of our customers and acting on their feedback. The role will report to the Head of VoC programme working in close collaboration with all team members. **The Role**: The CX research intern will...

  • Business Development Internship

    hace 5 días

    Madrid, España Deimos A tiempo completo

    **Business Development Internship** Deimos Flight Segment Directorate offers an internship in its Business Development team to support efforts to commercialize Flight Segment products. The work of the Flight Segment Directorate is the design and implementation of space missions, and the development of Software and Avionics products for the Space sector. As...

  • Calvin Klein

    Encontrado en: Talent ES C2 - hace 4 días

    Madrid, España All We Wear Group A tiempo completo

    We are on the lookout for an enthusiastic AWWG Showroom Summer Sales Support Internship to join our incredible team at All We Wear Group in Madrid. Growing your career as a Internship PVH Showroom Summer Sales Support Internship is a terrific opportunity to develop exceptional skills. If you are strong in creativity, project management and have the right...

  • Responsable Customer Experience

    Encontrado en: beBee S ES - hace 3 semanas

    Madrid, España Sin especificar A tiempo completo

    ¡Estamos buscando un/a profesional apasionado por la experiencia del cliente para unirse al equipo de nuestro cliente, una empresa líder en su sector, con productos innovadores para profesionales y empresas del ámbito jurídico y legal, y un portfolio de soluciones legaltech, tecnologías de IA generativa y apoyo con soluciones digitales de marketing y...

  • Calvin Klein

    Encontrado en: Talent ES C2 - hace 3 semanas

    Madrid, España Calvin Klein A tiempo completo

    All We Wear Group Job description We are on the lookout for an enthusiastic AWWG Showroom Summer Sales Support Internship to join our incredible team at All We Wear Group in Madrid. Growing your career as a Internship PVH Showroom Summer Sales Support Internship is a terrific opportunity to develop exceptional skills. If you are strong in...

  • Técnico/a Customer Experience

    Encontrado en: Talent ES C2 - hace 2 semanas

    Madrid, España Grupo Planeta A tiempo completo

    Descripción de la oferta En Grupo Planeta nos encontramos en la búsqueda de un/a Técnico/a de Customer Experience para nuestra UNIE Universidad (Madrid) de Planeta Formación y Universidades. ¿Cuál será tu principal misión? Asesoramiento a estudiantes con necesidades específicas de apoyo educativo (ACNEAE) Diseño de adaptaciones...

  • Técnico/a Customer Experience

    Encontrado en: Talent ES C2 - hace 2 semanas

    Madrid, España Grupo Planeta A tiempo completo

    En Grupo Planeta nos encontramos en la búsqueda de un/a Técnico/a de Customer Experience para nuestra UNIE Universidad (Madrid) de Planeta Formación y Universidades. ¿Cuál será tu principal misión?Asesoramiento a estudiantes con necesidades específicas de apoyo educativo (ACNEAE)Diseño de adaptaciones curricularesSeguimiento de estudiantes,...

  • Customer Experience Associate

    hace 3 días

    Madrid, España WorkMotion A tiempo completo

    **What you’ll do**: - Critically analyze and respond to queries from our customers and their employees - Proactively track requests and ensure they are 100% resolved - own your work from A to Z - Ensure customer satisfaction through outstanding customer service - Assist in improving our internal processes and knowledge system - Advocate for our customers...