Customer Service Representative with English
hace 6 meses
**Objetivos**
Nuestra empresa se caracteriza por ofrecer un servicio personal y excelente a sus asegurados, es por ello que buscamos un profesional de la Atención al Cliente que sea capaz de entender, escuchar, empatizar y resolver de forma proactiva y autónoma las diversas solicitudes de nuestros clientes.
La persona seleccionada debe tener una clara orientación al cliente, haciendo de cada interacción una experiência única con el cliente, en el que sienta que la compañía cuida de su salud haciendo las cosas fáciles y fiables. Se incorporará a un equipo de trabajo dinámico con alto nível de conocimientos y experiência, por ello deberá demostrar alta flexibilidad y capacidad de adaptación.
La persona seleccionada se incorporará a un equipo de trabajo en modo híbrido (2 días en la oficina / 3 trabajando desde casa) con todo el soporte y herramientas tecnológicas necesarias tanto para la formación como para poder desempeñar la función adecuadamente.
**Funciones**
- Gestión de autorizaciones médicas siguiendo SLAs marcados.
- Soporte referente a las Apps y web de la compañía.
- Información y orientación al cliente sobre reembolsos.
- Gestión de Incidencias.
- Comunicación con los demás departamentos.
- Gestión de tareas administrativas derivadas del puesto.
- Organización y planificación de prioridades.
- Contribuir a la consecución de objetivos globales e individuales
- Trabajo en equipo así como un entorno positivo, abierto y agradable.
- Promover la filosofía Customer Centricity de Cigna
**Contactos principales**
- Supervisores Customer Service
- Equipo de Calidad y Formación del Contact Center
- Customer Service Representatives
**Formación y Experiência**
- Experiência en la atención al cliente en Servicios de Contact Center
- Experiência en Seguros (valorable)
- Inglés (muy valorable)
**Capacidades**
- Proactividad
- Orientación al cliente
- Interés por aprender y mejorar constantemente
- Orientación al cambio
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
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