Customer Service Representative With Polish

hace 3 semanas

Madrid, España Wibit Consulting & Services A tiempo completo

In Collaboration, we are excited to partner with a leading Outsourcing/BPO company in their search for a Polish-speaking Customer Service Representative to join their dynamic team in Barcelona If you have a passion for helping customers, thrive in a fast-paced environment, and want to embrace life in the vibrant city of Barcelona, this opportunity is perfect for you Position : Customer Service Representative Location : Barcelona, Spain Employment Type : Part-Time Work Model : On-site What You'll Do: Customer Engagement : Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring every customer feels valued and heard.

Efficient Documentation : Record call details accurately in the call management system, aiming for timely responses and solutions that align with our service level agreements (SLAs).

Product Knowledge : Stay updated on our services and products, particularly those customized for individual customer needs.

Problem Solving : Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.

Process Adherence : Follow all project protocols and maintain compliance with contractual SLAs to deliver outstanding service.

Team Collaboration : Provide support to other agents during their absences and work on specific projects to enhance team performance.

Administrative Duties : Manage holiday, sickness, and overtime records efficiently to ensure seamless operations.

Continuous Improvement : Participate in team meetings and contribute ideas for maintaining high service standards and customer satisfaction.

What You Bring: Language Proficiency : Native or fluent in Polish, with a minimum B2 level of English.

Customer Service Experience : At least one year of experience in customer service experience in the automotive industry is a plus, especially if you have experience with electric vehicles.

Technical Skills : Competency in IT platforms, including Windows, MS Office, and internet configuration, is essential.

Customer-Centric Mindset : Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.

Ownership Initiative : Take charge of customer calls, progressing them to resolution or escalating when necessary.

Why You'll Love This Role: Competitive Pay : Enjoy an excellent remuneration package based on your experience and performance.

Flexible Schedule : Work 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance.

Vibrant Work Environment : Join a dynamic and creative team that fosters a positive and friendly atmosphere.

Time Off : Benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.

Career Development : Receive the guidance and tools necessary to reach your full potential in a supportive environment.

Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona Customer Service Dutch Speaking Barcelona

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