Customer Success Coach/portuguese Native

hace 6 meses


Barcelona, España Shiji Group A tiempo completo

**Company Description**
Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.

To support our ReviewPro team in US, **we are looking for a young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach**, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products. **This role is based in Barcelona, working 2nd shift - from 3pm to 12am.**

**Responsibilities**
- Responsibilities include: Primary point of contact for our accounts
- Establish a trusted advisor relationship with each of your assigned accounts
- Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
- Provide training to our clients on the ReviewPro tool and key hospitality best practices
- Increasing the adoption and engagement of features and functionality of the ReviewPro tool
- Regular communication to clients on new features
- Work closely with the Customer Success Team to follow up on bugs and issues
- Identifying upsell and cross-sell opportunities
- Supporting the renewal process in collaboration with the Customer Success and Sales Teams

**Qualifications**
- ** Native level of Portuguese with good Spanish and English language.**:

- Another language is a plus.
- Empathetic, people oriented, great relationship builder.
- Preferably, you have experience in customer success role.
- Preferably with experience in the Hospitality industry.
- Strong aptitude for technology.
- Results driven.
- Self-Starter.
- Hands-on attitude.
- Positive attitude.
- Networking skills.

**Additional Information**
- Free coffee, tea & fresh fruit at the office
- Flexible working hours & hybrid model of work
- Brand new office located in Barcelona's city center
- International team and fantastic work environment



  • Barcelona, España Shiji Group A tiempo completo

    **Company Description** Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and...


  • Barcelona, España Shiji Group A tiempo completo

    **Company Description** Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and...


  • Barcelona, Barcelona, España Ef English Live A tiempo completo

    About Ef English LiveAt Ef English Live, we are looking for an experienced Global Customer Experience Coach to join our team in Barcelona. As a key member of our Customer Success Team, you will play a vital role in ensuring our customers achieve their goals and have a positive experience with our platform.Job DescriptionWe are seeking a highly motivated and...

  • Customer Success Coach

    hace 3 semanas


    Barcelona, España Ptc A tiempo completo

    .Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Coach

    hace 3 semanas


    Barcelona, España Arena A tiempo completo

    .Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...


  • Barcelona, España Arena A tiempo completo

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...


  • Barcelona, España Arena A tiempo completo

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Advocate

    hace 3 semanas


    Barcelona, Barcelona, España EF Education First A tiempo completo

    Are you passionate about delivering exceptional customer experiences and driving business success? We are seeking a talented Customer Success Advocate to join our team in Barcelona.About the RoleThis is an exciting opportunity to work with a multinational organization, EF Education First, where you will be responsible for ensuring customers achieve their...

  • Customer Success Coach

    hace 4 meses


    Barcelona, España Shiji Group A tiempo completo

    **Company Description** Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji...


  • Barcelona, España Siteminder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Barcelona, España Siteminder A tiempo completo

    .At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Success Coach

    hace 5 meses


    Barcelona, España Shiji Group A tiempo completo

    Company Description Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji...

  • Customer Success Coach

    hace 6 meses


    Barcelona, España Shiji Group A tiempo completo

    **Company Description** Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and...


  • Barcelona, España Ef English Live A tiempo completo

    Customer Service Agent (Portuguese speaker) EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English...

  • Customer Success Coach

    hace 6 meses


    Barcelona, España Shiji Group A tiempo completo

    **Company Description** Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and...


  • Barcelona, Barcelona, España Iwg Careers A tiempo completo

    Unlock Your Sales Potential with IWG CareersAs an Inside Sales Representative working within our Global Sales Teams, you will handle incoming and outgoing calls or emails to present our products, workspaces, and services, helping new and existing customers find the right solution for their business.Why choose IWG Careers?Competitive Commission Plan:Enjoy a...


  • Barcelona, Barcelona, España Ef English Live A tiempo completo

    Role OverviewWe are seeking a highly motivated Customer Success Representative to join our team at Ef English Live. In this role, you will be responsible for ensuring that our customers engage and learn within our English language learning platform.Key ResponsibilitiesOnboarding and CoachingBook and run 1-on-1 onboarding calls with new Ef English Live...


  • Barcelona, España Regus A tiempo completo

    **Inside Sales Representative: Portuguese-Speaking** **Why Join us?** We offer a rewarding and supportive environment where you can thrive. Here’s what you can look forward to: - Attractive Commission Plan: Enjoy a competitive commission structure that rewards your hard work and success. - Flexible Hybrid Work Model: Benefit from a blend of office and...

  • Customer Service Agent

    hace 3 meses


    Barcelona, España EF Education First A tiempo completo

    EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English online. Responsibilities: Book and run...


  • 08195 Sant Cugat del Vallès, Barcelona provincia, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Customer Success Representative for the Iberia Market. This role will be part of the sales organization in Alpega. **WHO ARE WE** The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation...