Team Leader French Customer Service

hace 4 semanas


Madrid, España CrowdFarming A tiempo completo

**CrowdFarmin**g** est une plateforme agri-tech Farmer-to-Consumer qui offre une alternative durable et transparente pour lutter contre le gaspillage alimentaire en établissant un lien direct entre producteurs agricoles et consommateurs. Fondés en 2017, nous révolutionnons chaque jour un peu plus le comportement des consommateurs et sommes en pleine croissance.

Notre équipe est en pleine croissance et nous recherchons un ou une **Team Leader **pour nos bureaux à Madrid.

**Voici certaines des tâches que vous serez amené à réaliser si vous nous rejoignez**:
**Diriger et gérer l'équipe. **Planifier l'activité, l'adapter en fonction des besoins et coordonner son déroulement entre tous les membres de l'équipe.

**Encourager le développement personnel et professionnel des personnes à votre charge** et travailler sur des stratégies d'amélioration continue de la qualité du service.

**Veiller au respect des protocoles qui permettent l’organisation **du partage de l'information afin de fournir un excellent service clientèle en constante amélioration.

**Travailler les stratégies** visant **à améliorer la qualité du service.**

**Soutenir l'équipe dans les tâches du Customer Service** en fonction du volume et des circonstances du moment.

**Votre profil**

MUST HAVE**:Le français est votre langue maternelle** et vous avez un bon niveau d’espagnol et d’anglais

Vous **résidez à Madrid**

Vous avez au **moins 3 ans d’expérience dans la gestion d’équipe**

Vous avez de **l’expérience dans le secteur du service client**

Vous avez la **passion d'aider les membres de votre équipe à s'épanouir et à se développer professionnellement**

Vous êtes **organisé.e et empathique, vous établissez des priorités** et restez calme dans les situations stressantes

Vous êtes **enthousiaste et curieux.**se et voulez découvrir les surprises quotidiennes que vous réserve l'agriculture

La durabilité est une de vos valeurs

**Votre coeur bat à l’idée de révolutionner ce monde** et surtout de le rendre plus vert

**Nous vous offrons...**

Un **contrat de travail à durée indéterminée **de 40 heures hebdomadaires.

Toutes les 5 semaines, vous travaillerez le week-end avec le vendredi précédent et le lundi suivant comme jour de repos

**Possibilité de télétravail 2-3 jours **par semaine et **25 €/mois pour vos dépenses récurrentes.**

**Assurance maladie** partiellement financée par Crowdfarming (29€).

**250€ par an pour vous soutenir dans toute formation** que vous souhaitez entreprendre.

Une **culture d'entreprise ouverte dans laquelle vos idées sont bienvenues** et attendues avec impatience.

La chance de pouvoir goûter en avant première aux produits des producteurs et de recevoir des fruits et légumes bio arrivés directement de la ferme chaque semaine



  • Madrid, España Velux Group A tiempo completo

    Team Leader Sales Operations and Customer Service Madrid Madrid, Community of Madrid, ES In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier...


  • Madrid, España United Call Centers Kft A tiempo completo

    **United Call Centers**, founded in 1999, is a globally recognized call center company specializing in multilingual contact center services with a strong sales focus. Operating in over 40 countries and supporting 50 languages and dialects, we take pride in delivering exceptional customer experiences. Are you passionate about providing excellent customer...

  • Manager Operations

    hace 3 días


    Madrid, España Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Service Team Leader

    hace 3 semanas


    Madrid, España Hitachi Energy Spain, S.A.U. A tiempo completo

    **Description** General information:Service team leader work is focused on supervising a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivery timely, high-quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for...

  • Service Team Leader

    hace 3 semanas


    Madrid, España Hitachi Energy Spain, S.A.U. A tiempo completo

    Location: Madrid, Spain Job ID: ES54822105 Date Posted: 2023-03-29 Company Name: Hitachi Energy Spain, S.A.U. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No **Job Description**: General information: Service team leader work is focused on supervising a team of Service Engineers and Service Technicians and contribute...

  • Service Team Leader

    hace 4 semanas


    Madrid, España Hitachi Energy A tiempo completo

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...

  • Service Team Leader

    hace 4 semanas


    Madrid, España Hitachi Energy A tiempo completo

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...


  • Madrid, España Kone A tiempo completo

    En KONE creemos que la clave de nuestro éxito es nuestro equipo. ¿Quieres unirte? - En estos momentos, buscamos para nuestra sede en Madrid un Customer Service Team Leader. - El cual se encargará de la supervisión y el análisis de los servicios del call center, asegurando que la estrategia de servicio al cliente y administración de la organización se...


  • Madrid, España Lastminute.Com A tiempo completo

    Job Description lastminute.com  is looking for Customer Service Representative with a strong Customer Service Orientation Key Responsabilities   Deal with inbound and outbound phone calls, emails, and live chats from Customers. Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring...


  • Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the retail sector Do you speak French Then this interests you! Tasks We are looking for a professional with an native/ advanced level of Dutch who will work for an important multinational company in the retail sector where the main function will be the control of the merchandise (once the...


  • Madrid, España Foundever Spain A tiempo completo

    Description We are looking for a professional fluent in French for a B2B Customer service position in an important company in the retail sector. The main function will be the control of the merchandise (once the merchandise leaves the factory, to which shops it is distributed, which products, in what time frame, merchandise left in stock, return of products...


  • Madrid, España BD A tiempo completo

    **Job Description Summary**: **JOB SUMMARY**: **We are looking for 2 Customer Service Representatives.**: **You will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.**: You will part of the Order Management process being the link between OM team, Customers...


  • Madrid, España Thermo Fisher Scientific A tiempo completo

    This role is for internal back-office support for a Sales Team which sells Service and Maintenance on Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - Acts as point of contact for internal departments to...

  • Customer Service

    hace 3 días


    Madrid, España Page Personnel España A tiempo completo

    Tus tareas como responsable de asistencia serán: - Atención telefónica de primer nível para siniestros (gestión de los distintos ramos de seguros, automóvil, hogar, comercio, etc.) - Gestión de siniestros: apertura y consulta, comunicación y gestión documental. French|Dutch - Ser bilingüe en francés y flamenco/holandés. - Residir o estar...


  • Madrid, España Trek Bicycle Sl A tiempo completo

    Job Description Job Title: French Customer Care GuideReports to: Customer Care ManagerLocation: Tres Cantos, Madrid, Spain - South EU OfficeJob Type: Full Time, Permanent – Hybrid PositionPosition Description Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will be working with our...

  • Customer Service Agent

    hace 3 semanas


    Madrid, España Humanity A tiempo completo

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...


  • Madrid, Madrid, España dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Madrid, Madrid, España dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Madrid, España Foundever Spain A tiempo completo

    Description Do you have a native level of French?Would you like to work in one of the most prestigious companies in the financial sector?Then this interests you!Your mission will be to provide customer service in the French language, both by phone and email, for an important financial institution.What do we offer?· Fixed discontinuous contract with 2 months...


  • Madrid, España Foundever Spain A tiempo completo

    Description: Do you have a native level of French? Would you like to work in one of the most prestigious companies in the financial sector?Then this interests you!Your mission will be to provide customer service in the French language, both by phone and email, for an important financial institution.What do we offer?· Fixed discontinuous contract with 2...