French Customer Care Guide

hace 1 mes


Madrid, España Trek Bicycle Sl A tiempo completo

Job Description Job Title: French Customer Care GuideReports to: Customer Care ManagerLocation: Tres Cantos, Madrid, Spain - South EU OfficeJob Type: Full Time, Permanent – Hybrid PositionPosition Description Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will be working with our customers as well as our independent retailers. The ideal candidate will demonstrate strong communication skills through phone, email, and live chat. Retail experience a plus, bike knowledge a must.Position ResponsibilitiesAnswer customer inquiries via email, phone, or live chat from French customers.Communication with our retailers regarding questions and standard methodologies.Engage in continuous improvement and seek to contribute our customers.Acts as a resource for customers and retailers regarding product and technical questionsCommunicate with Product Managers to understand new and changing products.Provide continual feedback to product managers regarding customer experiences.Utilize databases and resources to research and resolve consumer inquiries.Participates in and volunteers for advocacy events.Position Requirements:Excellent written and verbal French language. Mid level of English language. Spanish language is a plus.Experience in Microsoft Office including Outlook, Word, Excel & PowerPoint.CRM & ERP Experience is valued.Quick thinking and can multi-task.Sense of urgency.Strong desire to be a contributing member of an outstanding customer service organization within the bicycle industry.Retail experience preferred.Good bicycle mechanic skills and technical knowledge.Must be a phenomenal communicator – verbal and written.Excellent customer service skills.Must be able to build and maintain relationships in a relationship-based customer care environment. Positive attitude and self-motivation are a requirement to Get Stuff Done. Team skills and a willingness to have fun while completing the goals are a must



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