Empleos actuales relacionados con Customer Service Representative - Madrid - BD

  • Customer Service Representative

    hace 3 meses

    Madrid, España Nutreco A tiempo completo

    .Customer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC20505 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...

  • Customer Service Representative

    hace 3 meses

    Madrid, España Lyto Immigration A tiempo completo

    Our company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...

  • Customer Service Representative

    hace 7 días

    Madrid, Madrid, España Sitel Corp. A tiempo completo

    Customer Service Representative Job Description **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at Sitel Corp. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels. **Key Responsibilities** * Provide...

  • Customer Service Representative

    hace 7 días

    Madrid, Madrid, España Sitel Corp. A tiempo completo

    Customer Service Representative Job Description **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at Sitel Corp. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels. **Key Responsibilities** * Provide...

  • Customer Service Representative

    hace 3 días

    Madrid, Madrid, España Recruitas A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    hace 4 días

    Madrid, Madrid, España Recruitas A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    hace 3 días

    Madrid, Madrid, España Recruitas A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    hace 4 días

    Madrid, Madrid, España Recruitas A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    hace 7 días

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products in the...

  • Customer Service Representative

    hace 7 días

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products in the...

  • Customer Service Representative

    hace 7 días

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products. If...

  • Customer Service Representative

    hace 7 días

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    {"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products. If...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España TELEPERFORMANCE SPAIN A tiempo completo

    Customer Service RepresentativeWe are seeking highly skilled customer service representatives to join our international team at Teleperformance Spain. As a customer service representative, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues they may have.Responsibilities:Provide...

  • Customer Service Representative

    hace 2 días

    Madrid, Madrid, España TELEPERFORMANCE SPAIN A tiempo completo

    Customer Service RepresentativeWe are seeking highly skilled customer service representatives to join our international team at Teleperformance Spain. As a customer service representative, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues they may have.Responsibilities:Provide...

  • Customer Service Representative

    hace 4 días

    Madrid, Madrid, España IPAC Bachelor Factory A tiempo completo

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at IPAC Bachelor Factory. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to insurance claims.Key Responsibilities:Respond to customer inquiries via phone and emailResolve...

  • Customer Service Representative

    hace 4 días

    Madrid, Madrid, España IPAC Bachelor Factory A tiempo completo

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at IPAC Bachelor Factory. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to insurance claims.Key Responsibilities:Respond to customer inquiries via phone and emailResolve...

  • Customer Service Representative

    hace 24 horas

    Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

    {"h1": "Customer Service Representative", "p": "At Thermo Fisher Scientific, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and issues are resolved in a timely...

  • Customer Service Representative

    hace 21 horas

    Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

    {"h1": "Customer Service Representative", "p": "At Thermo Fisher Scientific, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and issues are resolved in a timely...

  • Customer Service Representative

    hace 3 días

    Madrid, Madrid, España The Cigna Group A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and multilingual Customer Service Representative to join our team at The Cigna Group. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to clients from across the globe.Key Responsibilities:Manage day-to-day queries...

  • Customer Service Representative

    hace 3 días

    Madrid, Madrid, España The Cigna Group A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and multilingual Customer Service Representative to join our team at The Cigna Group. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to clients from across the globe.Key Responsibilities:Manage day-to-day queries...

Customer Service Representative

hace 4 meses

Madrid, España BD A tiempo completo

**Job Description Summary**:
**JOB SUMMARY**:
**We are looking for 2 Customer Service Representatives.**:
**You will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.**:
You will part of the Order Management process being the link between OM team, Customers and Business

You will be responsible to process transactions not moved to our Share Service Centers yet.

Together with your manager you will play a key role in driving continuous improvement initiatives.

You are in key player on providing the best Customer Experience.

You will directly report to the Customer Service Team Leader.

**RESPONSIBILITIES**:

- You have a portfolio of customers and Businesses assigned. These portfolios could change based on the evolution of Customer Service to adapt to new situations. The preference model is that each Customer Service Specialist (CCO rep) has a portfolio of customers in the concept BDX (all businesses). The portfolio of customers can be influenced by the Customer segmentation doing by BD.
- Customer enquiries:

- Service Claims intake:

- Register the service claim being reported by a customer in the appropriated system. Try to provide a resolution to the customer at the moment of the service claim report.
- Order Management:

- Manage the tickets created by OM team related to discrepancies found in the customer orders (prices, SKU’s, quantities)
- Manual allocation and Backorder notification:

- When manual allocation is needed, for example in BO situations.
- Work closely with the Business to assign for allocation the stock available
- Report to customers when BO situations. As this activity need a lot of time, agree with Business and Customer Service Team Leader the customers will provide BO notification.
- Transactional activities:

- Process transactions not transferred to SSC yet:

- SAS and Grupo Quirón orders
- Consignment stocks
- FOC orders
- Samples
- Credit notes
- Goods returns- Follow Regulatory and Quality requirements
- Partnership with Business and Customers:

- Provide support to Sales Reps and Sales Managers about customer orders, stock allocation,
- Ensure customers receive the right service according to the BD customer segmentation. The best Customer Experience.
- Based on the BD Customer segmentation provide value added services.
- Participate in projects:

- Continuous improvement: Working together with the Customer Service CI responsible and Customer Service Team Leader, and Sales Force, provide input to identify areas needing improving (ie: customers having more order discrepancies,) Participate in the continuous improvement activities/projects identified.
- Participate/provide input in projects when required. These projects could be local, regional or global.
- Participate on the roll-out of projects
- Work as a Strong Team, working fluently within CSO and other functions and Business in BD
- Report to and work closely with the Customer Service Team Leader

**EXPERIENCE & EDUCATION**:

- Bachelor’s degree (desired on life sciences and/or bioscience) or equivalent.
- Experience (minimum 2 years) in similar position in the Spanish health sector

**KNOWLEDGE & SKILLS**
- Advanced English language
- Portuguese language (a plus)
- Advanced knowledge on excel and analytic tools
- Experience with SAP and SalesForce is a plus.
- A hands-on and solution-oriented mentality that results in a pro-active approach
- Communication and interpersonal skills
- Customer oriented
- Growth mindset
- Teamwork

**Primary Work Location**: ESP San Agustin del Guadalix

**Additional Locations**:
**Work Shift**: