![Velux Group](https://media.trabajo.org/img/noimg.jpg)
Team Leader Sales Operations And Customer Service
hace 4 semanas
Team Leader Sales Operations and Customer Service
Madrid
Madrid, Community of Madrid, ES In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, courage and mutual respect define our actions every day and how we wish to contribute to the world.
Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Team Leader Sales Operations and Customer Service and play a vital role in ensuring customer satisfaction and team success.
As the Sales Operations and Customer Service Manager, you will oversee two core activities : handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process.
Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.
Your key responsibilities Team Management : Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.
Customer Support : Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
Process Improvement : Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
Data Analysis : Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
Communication : Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.
Compliance and Safety : Ensure adherence to laws and regulations, maintaining a secure working environment.
Your qualification
We expect you to :
Demonstrate a significant commitment to prioritizing customer satisfaction.
Possess robust leadership skills and effective team management abilities.
Have advanced communication and interpersonal skills.
Showcase adeptness in problem-solving and making sound decisions.
Have proficiency in analytical thinking and data analysis.
Demonstrate flexibility and expertise in managing change effectively.
Have at least fundamental skills in using ERP / CRM / Reporting tools.
Possess good knowledge and proficiency in MS Office applications.
English language for clear communication in a global context.
Your opportunities You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work.
We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference.
We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.
-
Madrid, Madrid, España Velux Group A tiempo completoTeam Leader Sales Operations and Customer Service Madrid Madrid, Community of Madrid, ES In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday...
-
Madrid, España Velux Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...
-
Sales Operations Team Leader
hace 4 semanas
Madrid, España Bridgestone A tiempo completo**Sales Operations Team Leader**: **POSITION SNAPSHOT**: - JobReq ID: 52306- Type of work: Hybrid- Type of contract: Fixed term/temporary- Full/Part Time: Full time- Location: Madrid, ES: **Job Purpose** We are looking for a Sales Operations Team Leader for Bridgestone SWR. This position will be located in our Madrid Office. The Fleet Operations Team...
-
Sales Operations Leader
hace 5 días
Madrid, Madrid, España GE Gas Power A tiempo completoJob Description Summary: This role, in partnership with regional ITR Team through a Standard Work Calendar, is responsible for both owning and improving the representation of regional sales performance.The Sales Operations Leader will lead both Tactical and Strategic Initiatives across the Gas Power Europe ITR organisation to ensure we maximise the...
-
Operations Team Leader
hace 2 semanas
Madrid, España American Express Global Business Travel A tiempo completoAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Job Summary: The operations...
-
Sales Operations Leader
hace 2 meses
Madrid, España GE Gas Power A tiempo completo**Job Description Summary**: This role, in partnership with regional ITR Team through a Standard Work Calendar, is responsible for both owning and improving the representation of regional sales performance. The Sales Operations Leader will lead both Tactical and Strategic Initiatives across the Gas Power Europe ITR organisation to ensure we maximise the...
-
Manager Operations
hace 2 semanas
Madrid, España Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Team Leader Operations
hace 5 días
Madrid, Madrid, España Chubb A tiempo completoRole PurposeLeadership of the Continental European online team located in Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery, whilst managing the needs of the individuals within the team. Responsibility for the maintenance of data quality in our online platforms and maintenance of the...
-
Sales and Customer Service Assistant,12 Month Ftc
hace 3 semanas
Madrid, España General Mills A tiempo completo: - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Madrid, Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Madrid, Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Team Leader Operations
hace 2 semanas
Madrid, España Chubb INA Holdings Inc. A tiempo completoRole Purpose Leadership of the Continental European online team located in Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery, whilst managing the needs of the individuals within the team. Responsibility for the maintenance of data quality in our online platforms and maintenance of the...
-
Customer Service And Sales Manager
hace 4 días
Madrid, España Iwg Plc A tiempo completoCustomer Service and Sales Manager At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...
-
Customer Service Support Representative
hace 3 semanas
Madrid, España Thermo Fisher Scientific A tiempo completoThis role is for internal back-office support for a Sales Team which sells Service and Maintenance on Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders. What does our role require - Acts as point of contact for internal departments to...
-
Customer Service and Sales Manager
hace 4 semanas
Barajas-Madrid, España Regus A tiempo completo**Customer Service and Sales Manager** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better,...
-
Sales And Customer Service Assistant,12 Month Ftc
hace 2 semanas
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...
-
Customer Service
hace 2 meses
Madrid, España General Mills A tiempo completo: - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Customer Service
hace 2 meses
Madrid, España General Mills A tiempo completo: - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Madrid, Madrid, España General Mills A tiempo completoGreat things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...