Customer Service Team Leader

hace 2 semanas


Madrid, España Kone A tiempo completo

En KONE creemos que la clave de nuestro éxito es nuestro equipo.

¿Quieres unirte?
- En estos momentos, buscamos para nuestra sede en Madrid un Customer Service Team Leader.
- El cual se encargará de la supervisión y el análisis de los servicios del call center, asegurando que la estrategia de servicio al cliente y administración de la organización se implemente y ejecute de forma eficaz, coherente y de acuerdo con las directrices y presupuestos establecidos.
- Las funciones principales serán:
- Revisión de dimensionamientos-
- Calidad del servicio-
- Implementación, seguimiento y control de planes de mejora-
- Supervisión, seguimiento y control de KPI’s-
- Soporte al manager del Centro de Servicios en la toma de decisiones sobre la operativa del servicio-
- Formaciones, gestión y motivación de equipos.-
- Alto Manejo de Salesforce y aplicaciones informáticas.-
- Garantizar la productividad a través del análisis de los diferentes indicadores.-
- Implementación de proyectos- Si tienes experiência en puestos similares, tienes nível alto en el manejo de aplicaciones informáticas y Salesforce, tienes nível de inglés alto y eres una persona proactiva, creativa, orientada a objetivos y te motiva trabajar en equipo creemos que este podría ser una gran oportunidad para ti.
- Ofrecemos:
- Puesto de trabajo estable con contrato indefinido.-
- Salario en función del perfil.-
- Ambiente de trabajo multidisciplinar e internacional.-
- Formación continua.-
- Posibilidades de desarrollo profesional.- En KONE nos esforzamos por ser un gran lugar para trabajar, estamos orgullosos de ofrecer un sin número de experiências y oportunidades nacionales e internacionales que te ayudarán a alcanzar tus objetivos profesionales y personales, trabajar en KONE te permitirá tener una vida sana y equilibrada entre lo personal y lo profesional.
- Somos una compañía adherida al pacto mundial de las Naciones Unidas, no discriminamos por razones de raza, color, sexo, edad, origen, religión, genero, status o discapacidad.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on



  • Madrid, España Velux Group A tiempo completo

    Team Leader Sales Operations and Customer Service Madrid Madrid, Community of Madrid, ES In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier...


  • Madrid, Madrid, España Velux Group A tiempo completo

    Team Leader Sales Operations and Customer Service Madrid Madrid, Community of Madrid, ES In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday...


  • Madrid, España Velux Group A tiempo completo

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. The VELUX Group is an international, family-owned...

  • Team Leader

    hace 5 días


    Madrid, Madrid, España American Express A tiempo completo

    Team Leader Opportunity at American Express Join a diverse and dynamic community at American Express, where every colleague shares a commitment to provide exceptional customer service and support to each other. As part of this global team, you'll have the chance to grow both personally and professionally, backed by benefits and programs designed to help...

  • Service Team Leader

    hace 5 días


    Madrid, Madrid, España Hitachi Energy Spain, S.A.U. A tiempo completo

    Location:Madrid, SpainJob ID:ESDate Posted:Company Name:Hitachi Energy Spain, S.A.U.Profession (Job Category):Engineering & ScienceJob Schedule:Full timeRemote:NoJob Description:General information: Service team leader work is focused on supervising a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy...


  • Madrid, España CrowdFarming A tiempo completo

    **CrowdFarmin**g** est une plateforme agri-tech Farmer-to-Consumer qui offre une alternative durable et transparente pour lutter contre le gaspillage alimentaire en établissant un lien direct entre producteurs agricoles et consommateurs. Fondés en 2017, nous révolutionnons chaque jour un peu plus le comportement des consommateurs et sommes en pleine...


  • Madrid, Madrid, España Kone A tiempo completo

    En KONE creemos que la clave de nuestro éxito es nuestro equipo.¿Quieres unirte? En estos momentos, buscamos para nuestra sede en Madrid un Customer Service Team Leader. El cual se encargará de la supervisión y el análisis de los servicios del call center, asegurando que la estrategia de servicio al cliente y administración de la organización se...


  • Madrid, España BD A tiempo completo

    **Job Description Summary**: **JOB SUMMARY**: **We are looking for 2 Customer Service Representatives.**: **You will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.**: You will part of the Order Management process being the link between OM team, Customers...

  • Manager Operations

    hace 2 semanas


    Madrid, España Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Team Leader

    hace 6 días


    Madrid, España Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.**: With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Madrid, Madrid, España dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Madrid, Madrid, España dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...


  • Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...


  • Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...


  • Madrid, España Grabjobs Spain A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...


  • Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...


  • Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • Customer Service Intern

    hace 2 semanas


    Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • Customer Service Intern

    hace 2 semanas


    Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...