Customer Service with a Native Level of Polish

hace 3 semanas


Madrid, España BSP executive A tiempo completo

**¿Dónde trabajarás?**:
The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world.

**¿Qué harás?**:

- You will work as a VideoAgent : You will have to assist the customers through their identity verification as a part of their onboarding process, following a closed and specific script.
- What will you be doing on a regular basis ?- You will help customers through video calls strictly following the established process.
- You will be in charge of verifying the identity of the customer.
- You will have to check and verify the customers' data.
- You will be dealing with electronic notifications and processes.
- You will have to do some administrative tasks.

**¿A quién buscamos?**:

- You are the perfect match if:
- You have a native level of Polish and you can also speak English (B2 level MINIMUM).
- You can speak Spanish is a plus but not mandatory.
- You are comfortable in front of a camera.
- You are a communicative person and you know how to show empathy with people.
- You have good organizational skills.
- You are a good learner and you know how to make your place in a team.
- You are someone flexible and you are able to adapt to different situations.
- You have a demonstrable knowledge of Word and Excel.
- You enjoy the world of new technologies.

**¿Qué ofrecemos?**:

- What will you get ?- Permanent contract with 2 months training.
- Schedule : Monday to Sunday with rotations.
- Working hours : 4pm to 12 midnight.
- Hybrid mode : 4 days / week you will be working from home.
- Full hybrid mode possible if you are not from Madrid.
- Holidays up to 23 days.
- Salary : 21K / year.
- Starting date : 9th of January 2023.

**¿Necesitas + info?**:
Marion Fournier- (+34) 936 06 57 00 ext. 120



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