Car Repair Agent Native Polish or Bulgarian

hace 2 semanas


Madrid, Madrid, España Adecco A tiempo completo
Are you a native or C2 level ITALIAN or GREEK speaker? Are you looking for a diverse atmosphere to work in? If so, then youhave found the right position

  • In Adecco, We are looking for a passionate and proactive person, who will give highquality technical support service within theinternational sector in a multinational company with many opportunities for growth.

This engineering and technology, has around 8,000 associates at 27 locations supporting national and international customers inmore than 40 languages.


  • Key functions for the Car Repair Agent position:
  • Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles(HGV) of all brands and provide technical assistance to customers by all existing communication channels.
  • Follow defined work instructions and escalation processes for all possible types of incidents.
  • Track all incidents in our internal incident management system.
  • Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
  • Input for FAQ and knowledge database.
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
  • Willingness to work in the office and/or remote according to business needs.

Your profile:

  • Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/orelectronics), automotive service technician or country equivalent certificate
  • Experience and knowhow: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
  • Languages: BULGARIAN/ POLISH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Basic knowledge of IT systems would be an advantage
  • Professional experience in a customer facing position would be an advantage
  • Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

What we offer:

  • Contract: Direct permanent direct contract with the Company (30 days of trial period)
  • Working hours: Full time (39h) 9:0018:00 to 10:0019:00.


Working Days: Monday
  • Friday
  • Working model: Hybrid, following the needs of the Service
  • Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
  • Office Location: Alcobendas

Requisitos

  • Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/orelectronics), automotive service technician or country equivalent certificate
  • Experience and knowhow: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
  • Languages: BULGARIAN/ POLISH oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required.



¿Qué ofrecemos?


  • Contract: Direct permanent direct contract with the Company (30 days of trial period)
  • Working hours: Full time (39h) 9:0018:00 to 10:0019:00.


Working Days: Monday
  • Friday
  • Working model: Hybrid, following the needs of the Service
  • Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
  • Office Location: Alcobendas


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