Car Repair Agent Native Polish or Bulgarian
hace 4 semanas
Are you a native or C2 level ITALIAN or GREEK speaker? Are you looking for a diverse atmosphere to work in? If so, then youhave found the right position
- In Adecco, We are looking for a passionate and proactive person, who will give high-quality technical support service within theinternational sector in a multinational company with many opportunities for growth.This engineering and technology, has around 8,000 associates at 27 locations supporting national and international customers inmore than 40 languages.
- Key functions for the Car Repair Agent position:
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles(HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
Your profile:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/orelectronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: BULGARIAN/ POLISH oral and written communication skills level C1 (minimum) required and English oral and writtencommunication skills level B2 (minimum) required.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
What we offer:
- Contract: Direct permanent direct contract with the Company (30 days of trial period)
- Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
- Working Days: Monday - Friday
- Working model: Hybrid, following the needs of the Service
- Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
- Office Location: Alcobendas
**Requisitos**
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/orelectronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: BULGARIAN/ POLISH oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required.
**¿Qué ofrecemos?**
- Contract: Direct permanent direct contract with the Company (30 days of trial period)
- Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
- Working Days: Monday - Friday
- Working model: Hybrid, following the needs of the Service
- Holidays: 32 paid days of Holidays per natural year (28 calendar days + 4 working days).
- Office Location: Alcobendas
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