First Level User Support Coordinator

hace 2 meses

Barcelona, España Barcelona Supercomputing Center (BSC) A tiempo completo

**Job Reference**:

- 699_24_OP_US**Position**:

- First level user support coordinator**Closing Date**:

- Saturday, 16 November, 2024**Reference**: 699_24_OP_US**Job title**: First level user support coordinator**About BSC**
- The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, was a founding and hosting member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe), and is now hosting entity for EuroHPC JU, the Joint Undertaking that leads large-scale investments and HPC provision in Europe. The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress. BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over 1000 staff from 60 countries.

Look at the BSC experience:
BSC-CNS YouTube Channel
Let's stay connected with BSC Folks

We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences.**Context And Mission**
- The Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS) is looking for a coordinator of the 1st level User support team to join the user support group inside the BSC-CNS's Operations Department.

The position will be responsible for the training and coordination of the 1st level support team and will work in the resolution of the 2nd level support tickets generated by the HPC users working in the BSC supercomputers. Also, the position will have an important role in European and national projects to coordinate different tasks and cooperate with other centres and work together in EU infrastructures to reinforce the use of HPC and Big Data among the EU researchers.
The 1st level support team is in charge of the contact with the users and the resolution of the 1st level requests. The team is also responsible to fulfill the SLAs related to the 1st level user support service for example the time to respond, time to reply and level of user satisfaction.**Key Duties**
- Coordination of the 1st level support team
- Support to researchers within their work field: (Engineering, Chemistry, Biology,...
- Addressing scientific user issues as they are encountered as users pursue HPC results on the supercomputing resources available.
- Participating in European e-infrastructures projects like EUDAT, PRACE and HBP.
- Providing the required tools and reports to fulfil the SLAs and demonstrate it.

**Requirements**:

- Education
- A Bachelor's degree in Computer Science, Telecommunications, Physics, or a related field is required, and a PhD in a similar discipline would be an added advantage.
- Essential Knowledge and Professional Experience
- at least 3 years of experience in providing HPC user support in a multidisciplinary environment like BSC.
- Experience in working with codes programmed in Fortran, C, MPI, OpenMP, and other parallel methods
- Experience with the use of performance analysis tools, compiler analysis tools, and debuggers
- A thorough understanding of high-performance computing architectures.
- Experience with non-relation databases and cloud environments
- Competences
- Excellent interpersonal skills to be able to work within a team to complete tasks on schedule.
- Experience coordinating the work of other parts of the team.
- Analytical problem-solving ability.
- Ability to work effectively in a fast-paced, high volume, deadline-driven environment.
- Planning and organizing (Structured mindset).
- Proactive Cooperation (Desire to learn and improve).
- Service Attitude.
- Flexibility.

**Conditions**
- The position will be located at BSC within the Operations Department
- We offer a full-time contract (37.5h/week), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures
- Duration: Open-ended contract due to technical and scientific activities linked to the project and budget duration
- Holidays: 23 paid vacation days plus 24th and 31st of December per our collective agreement
- Starting date: ASAP

**Applications procedure and process**
- A full CV in English including contact details
- A Cover Letter with a statement of interest in English, including two contacts for further references - Applications without this document will not be considered

At BSC we are seeking continuous improvement in our recruitment processes, for any suggestions or feedback/complaints about our Recruitment Processes, please contact recruitment [at] bsc [dot] es.

For more information follow this link

**Deadline**OTM-R principles for selection processes**

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