Head Of Customer User Support
hace 2 meses
.About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape the foundation of our customer support services and play a critical role in our global growth.About the RoleThe Head of Customer User Support will be responsible for designing, building, and scaling our customer support services ahead of market launch. This includes working closely with Salesforce technical teams to develop a robust support platform, defining the service model and service catalogue, recruiting and training a high-performing team, and ensuring the delivery of positive customer outcomes and upsell opportunities. This is a strategic leadership role that requires a blend of operational excellence, customer-centric thinking, and entrepreneurial spirit.Key ResponsibilitiesDesign and Build Customer Support Function:Develop a comprehensive customer support strategy, service model, and service catalogue that aligns with the company's growth objectives and customer needs.Collaborate with Salesforce technical teams to build and configure the support platform, ensuring it meets all functional requirements for multichannel support.Define support workflows, escalation procedures, and service level agreements (SLAs) to ensure consistent, high-quality service delivery.Establish metrics and KPIs to measure service performance, customer satisfaction, and upsell effectiveness.Recruitment and Team Building:Develop a recruitment plan to build a world-class customer support team, including hiring, onboarding, and training staff to deliver exceptional customer experiences.Foster a culture of excellence, continuous improvement, and customer-centricity within the team.Design and implement training programs that focus on product knowledge, support skills, and upselling techniques.Platform Development and Integration:Work closely with Salesforce technical teams and IT partners to design, develop, and implement a scalable support platform that integrates with CRM, marketing automation, and other relevant tools.Oversee the configuration and customization of the support platform to meet evolving business needs, including workflows, automation, and reporting.Ensure the support platform is ready for market launch, fully tested, and optimized for performance and scalability.Service Launch and Market Rollout:Lead the preparation and execution of the customer support function ahead of market launches, ensuring readiness across all operational areas.Coordinate with cross-functional teams, including product, marketing, sales, and operations, to ensure smooth market rollout and support handover
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Head of Customer User Support
hace 3 meses
Barcelona, España Dentsu A tiempo completoJob Description: About the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity.As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function.This role offers a unique opportunity to shape...
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Head of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Director Of Customer Support
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Global Head Of Customer Support
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German Customer Support Specialist
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Head of Customer Service
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Barcelona, España Preply A tiempo completo**At Preply, we are unlocking human potential through learning.**: As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries. Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to...