Head Of Customer Lifecycle
hace 14 horas
.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been named a TravelTech Titan and one of Wired's hottest start-ups. Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you'll find enthusiastic individuals who thrive on ownership and collaboration. Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We're dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge? About the role As the Head of Customer Lifecycle at Amenitiz, you'll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do. You'll work closely with other senior leaders to align our retention initiatives with the company's overall goals. If you're strategic, data-driven, and passionate about enhancing the customer experience, you'll thrive in this role. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience our customers have with Amenitiz. Your missions Strategic leadership : Put customer care and retention at the heart of our company strategy. Work closely with the C-level team to ensure our retention efforts support our broader business goals. Customer experience focus : Make sure that customer care isn't just a department but a core value at Amenitiz, ensuring every customer interaction builds loyalty and satisfaction. Cross-functional collaboration : Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align our retention strategies. Voice of the customer : Be the champion of the customer at the executive level, ensuring that their feedback shapes our business decisions. Your profile A minimum of 3 years in a customer-facing role such as customer success, account management, or sales, with at least 2 years in a leadership position. Experience in SaaS is advantageous. A strong track record of achieving measurable outcomes in customer engagement, retention, and growth, backed by quantifiable results. Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product and Customer Support, to achieve shared goals
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Head Of Customer Lifecycle
hace 14 horas
Barcelona, España Amenitiz A tiempo completo.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Head of Customer Lifecycle
hace 4 meses
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...
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Head Of Customer Lifecycle
hace 14 horas
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries.With over $50M raised from top-tier VCs backing...
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Head Of Customer Lifecycle
hace 1 día
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Head of Customer Lifecycle
hace 2 días
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...
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Head of Customer Lifecycle
hace 3 días
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...
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Head of Lifecycle Strategy
hace 4 semanas
Barcelona, Barcelona, España A Place For Rover, Inc. A tiempo completoAbout UsRover, a place for pet lovers, is a global company connecting pet parents with trusted pet sitters and dog walkers. Our mission is to make it easier for people to experience the love of a pet.About the TeamWe are a collaborative and productive team consisting of customer journey advocates, lifecycle strategists, and operational programmers. Our...
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Global Head of CRM Lifecycles
hace 4 semanas
Barcelona, España Michael Page A tiempo completo¿Dónde vas a trabajar?As a new role within the Global CRM function, the Head of CRM Lifecycles will be the owner of our global CRM Lifecycle Roadmap across all our growth pillars within the group; Michael Page, Page Personnel, Page Executive and Strategic Customer Solutions.Its primary mission is to create personalised automations that effectively target...
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Head of Customer Service
hace 6 meses
Barcelona, España North Search A tiempo completo**Head of Customer Service** At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative,...
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Head of Product Design
hace 5 meses
Barcelona, España Kinetik Digital Recruitment A tiempo completoHead of Product Design Hybrid (anywhere in Spain) A market-leading Edtech company is looking for a Head of Product Design to join a newly established team, as they continue to push forward on an exciting period of growth and digital transformation with their innovative, industry-first products. Embarking on a digital transformation with heavy investment and...
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Head of Customer Service
hace 6 meses
Barcelona, España Netenders Holding A tiempo completoAre you a dynamic leader with a passion for delivering exceptional customer experiences? Are you experienced in call center management and ready to lead our customer service and logistics teams to new heights? If so, we invite you to become a key driver of customer satisfaction and operational excellence as the **Head of Customer Service**. As the **Head of...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completo.About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completo.About the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to...
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Head of Customer Success
hace 6 meses
Barcelona, España Hubtype A tiempo completo**What is Hubtype**: Hubtype is building tools that help companies communicate with their customers on messaging apps like WhatsApp or Telegram. Some of the largest companies in Europe (like EPSON, Levi's, Volkswagen or Allianz) use our products to attend to millions of customers every month. Our mission is to create better business-consumer relationships by...
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Head Of Customer Service
hace 2 semanas
Barcelona, España Wallapop A tiempo completoWallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. ?? Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....
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Head Of Customer Onboarding
hace 2 meses
Barcelona, España Amenitiz A tiempo completo.At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who...
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Head of Customer User Support
hace 3 meses
Barcelona, España Dentsu A tiempo completoJob Description: About the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique...
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Head of Customer Service Emeac
hace 6 meses
Barcelona, España Galderma A tiempo completoWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
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Head Of Customer Onboarding
hace 1 mes
Barcelona, España Amenitiz A tiempo completoAt Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back...
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Head of Customer Service EMEAC
hace 6 meses
Barcelona, España Galderma A tiempo completoDescription As Head of Customer Service EMEAC you will be responsible for leading and managing the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters. You will play a crucial role in enhancing customer experience, building strong processes and systems, continuously...