Head Of Customer User Support
hace 2 meses
.About the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape the foundation of our customer support services and play a critical role in our global growth. About the Role The Head of Customer User Support will be responsible for designing, building, and scaling our customer support services ahead of market launch. This includes working closely with Salesforce technical teams to develop a robust support platform, defining the service model and service catalogue, recruiting and training a high-performing team, and ensuring the delivery of positive customer outcomes and upsell opportunities. This is a strategic leadership role that requires a blend of operational excellence, customer-centric thinking, and entrepreneurial spirit. Key Responsibilities Design and Build Customer Support Function: Develop a comprehensive customer support strategy, service model, and service catalogue that aligns with the company's growth objectives and customer needs. Collaborate with Salesforce technical teams to build and configure the support platform, ensuring it meets all functional requirements for multichannel support. Define support workflows, escalation procedures, and service level agreements (SLAs) to ensure consistent, high-quality service delivery. Establish metrics and KPIs to measure service performance, customer satisfaction, and upsell effectiveness. Recruitment and Team Building: Develop a recruitment plan to build a world-class customer support team, including hiring, onboarding, and training staff to deliver exceptional customer experiences. Foster a culture of excellence, continuous improvement, and customer-centricity within the team. Design and implement training programs that focus on product knowledge, support skills, and upselling techniques. Platform Development and Integration: Work closely with Salesforce technical teams and IT partners to design, develop, and implement a scalable support platform that integrates with CRM, marketing automation, and other relevant tools. Oversee the configuration and customization of the support platform to meet evolving business needs, including workflows, automation, and reporting. Ensure the support platform is ready for market launch, fully tested, and optimized for performance and scalability. Service Launch and Market Rollout: Lead the preparation and execution of the customer support function ahead of market launches, ensuring readiness across all operational areas. Coordinate with cross-functional teams, including product, marketing, sales, and operations, to ensure smooth market rollout and support handover
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Head of Customer User Support
hace 3 meses
Barcelona, España Dentsu A tiempo completoJob Description: About the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity.As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function.This role offers a unique opportunity to shape...
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Head of Customer User Support
hace 2 meses
Barcelona, España Merkle A tiempo completoAbout the Company We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Head Of Customer User Support
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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Director Of Customer Support
hace 3 meses
Barcelona, España Celebree School Of Stafford A tiempo completo.At Preply, we are unlocking human potential through learning. As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries. Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Global Head Of Customer Support
hace 1 mes
Barcelona, España Onhires A tiempo completoAbout Company The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry.It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers.Job Role As our...
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Global Head Of Customer Support
hace 4 semanas
Barcelona, España buscojobs España A tiempo completoAbout Company The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers. Job Role As...
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German Customer Support Specialist
hace 14 horas
Barcelona, Barcelona, España Head Hunt International A tiempo completoAt Head Hunt International, we offer a unique opportunity for German speakers to join our team as Customer Support Specialists in Athens, Greece.About the RoleWe are seeking experienced customer service professionals who can provide top-notch support to our clients. As a key member of our team, you will be responsible for delivering excellent customer...
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Director Of Customer Support
hace 2 meses
Barcelona, España Casa Of San Mateo County A tiempo completoAt Preply, we are unlocking human potential through learning.As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries.Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Director Of Customer Support
hace 3 meses
Barcelona, España Casa Of San Mateo County A tiempo completoAt Preply, we are unlocking human potential through learning. As the world's leading live language platform, we match over 50,000 tutors teaching 50+ languages to learners in 180 countries. Powered by AI technology and best-in-class proprietary learning tools, our Preply tutors can personalize and scale the learning experience like never before to deliver...
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Customer Support Product Expert
hace 4 semanas
Barcelona, Barcelona, España Revolut Ltd A tiempo completoAbout Revolut We strive to deliver exceptional user experiences, and our Customer Support team plays a vital role in making this happen. As a Subject Matter Product Expert with a background in Customer Support, you will be at the forefront of ensuring our customers receive top-notch support and experience seamless interactions with our products.
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Head of Customer Service
hace 6 meses
Barcelona, España Netenders Holding A tiempo completoAre you a dynamic leader with a passion for delivering exceptional customer experiences? Are you experienced in call center management and ready to lead our customer service and logistics teams to new heights? If so, we invite you to become a key driver of customer satisfaction and operational excellence as the **Head of Customer Service**. As the **Head of...
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Head of Customer Service
hace 6 meses
Barcelona, España North Search A tiempo completo**Head of Customer Service** At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the industrial sector, is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative,...
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Italian Customer Support Specialist in Athens, Greece
hace 13 horas
Barcelona, Barcelona, España Head Hunt International A tiempo completoDiscover a unique opportunity to grow your career with Head Hunt International as an Italian Customer Support Specialist in our Athens, Greece office.About the JobThis role involves providing exceptional customer service and support to clients, utilizing your excellent communication skills to identify customers' needs and deliver tailored solutions. Your...
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Head of Product Design
hace 5 meses
Barcelona, España Kinetik Digital Recruitment A tiempo completoHead of Product Design Hybrid (anywhere in Spain) A market-leading Edtech company is looking for a Head of Product Design to join a newly established team, as they continue to push forward on an exciting period of growth and digital transformation with their innovative, industry-first products. Embarking on a digital transformation with heavy investment and...
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Head Of Customer Lifecycle
hace 24 horas
Barcelona, España Amenitiz A tiempo completo.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Head Of Customer Lifecycle
hace 24 horas
Barcelona, España Amenitiz A tiempo completo.At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs...
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Head of Customer Success
hace 6 meses
Barcelona, España Hubtype A tiempo completo**What is Hubtype**: Hubtype is building tools that help companies communicate with their customers on messaging apps like WhatsApp or Telegram. Some of the largest companies in Europe (like EPSON, Levi's, Volkswagen or Allianz) use our products to attend to millions of customers every month. Our mission is to create better business-consumer relationships by...