IT End User Support Intern

hace 5 días

Barcelona, España Arena A tiempo completo

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The IT Shared Services Organization performs several standardized and centralized IT functions benefiting PTC business units worldwide.

As part of Shared Services, the End User Support team is responsible for end user computing, end user enablement, acting in the capacity of a customer liaison & advocate, trainer / mentor, assisting with regional infrastructure projects and project management.

The IT EUS Associate Analyst is an entry-level individual contributor role, acting as a supportive staff member with continuous direction from their Management.

In this role, your focus will be on day-to-day operations and end user requests. You will work closely with your management for direction and priorities and may participate in various capacities on a project team. Finally, you will build relationships with end users to understand their needs and requests.

Day to Day:

  • Assist in level two analyses when the Service Desk is unable to resolve end user computing issues or requests.
  • Conduct the analysis for end user computing needs including primary systems, peripheral devices, and software (including labs). The supported Operating Systems include MS Windows (including virtual) and Apple.
  • May work across IT Departments coordinating problem resolution.
  • For long-running requests, the associated ticket is updated periodically with current status for reference.
  • Assist in discussions with facilities and other IT areas on specific tasks & timelines. Examples include move, replace and or configure primary and peripheral devices for new hires. Confirm with end users that resources are working as expected. Collect and package equipment to be recycled for pickup.
  • Once work is completed, associated tickets are updated with resolution information and closed.
  • When applicable, end users are provided with a general understanding of the cause of the problem. Preventative measures may be discussed.

Requirements:

  • Basic understanding of company end user computing standards and architecture.
  • Fluent level of English.

What We Offer:

  • Internship allowance.
  • Opportunities to develop soft and hard skills through seminars, mentorship, and coaching.
  • Experience working in a vibrant office with colleagues from over 15 nationalities.
  • Ticket restaurant card for lunch breaks.
  • Team-building activities and social events with your PTC family.
  • Hybrid work model: 3 days in our Poblenou office (complete with a rooftop) and 2 days remote.
  • A commitment to Diversity & Inclusion, Earth Week initiatives, and Employee Resource Groups.
  • PTC has been recognized as a Best Place to Work five times

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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