Customer Success Manager

hace 2 semanas


Barcelona, España Mutter Ventures A tiempo completo

**Sobre nosotros**:
Groenlandia Tech es la empresa de tecnología sanitaria de Mutter Ventures. Es una solución IoT revolucionaria que combina una plataforma SaaS y enfriadores inteligentes (dispositivos de hardware) que ayuda a optimizar los procesos de logística sanitaria para muestras biológicas y contenidos sensibles, al tiempo que mejora la seguridad del contenido y reduce los costos e incidentes de laboratorio.

Fundado en 2019, el proyecto ha estado haciendo I+D durante sus primeros 2 años y ha comenzado a comercializar sus productos desde principios de este año en 2022.
Actualmente con clientes en España, Chile, México, Colombia y UK, acuerdos con los principales distribuidores de insumos para la salud y clientes de los laboratorios Top5 del mundo.

¿Qué buscamos?

Buscamos un/a Product Operations, persona encargada de que Groenlandia Tech funcione de manera eficiente y efectiva, que las operaciones estén alineadas con los objetivos estratégicos y que se mantenga un alto nível de calidad en el servicio y solución.

¿Qué harás en tu día a día?

Planificación operativa según ventas
**Automatizar y optimizar los procesos de operaciones**: creación SOPs operaciones
Coordinación y seguimiento de proveedores externos con diseño de producto y Saas
**Creación y optimización del manual de Groenlandia Tech**: producto y Saas. Setting entorno cliente y validación de funcionamiento del producto
Follow up clientes y distribuidores
Soporte a logística (almacén, existencias de mercancía, expediciones nacionales e internacionales.), compras (reglamentos, normativa y otros aspectos legales) y ventas (asistencia a ferias, networking, eventos,)

**Skills y experiência**:
+2 años de experiência en ventas de SaaS y Producto Tecnológico

+2 años de experiência en empresas tecnológicas
Experiência en la generación de leads y seguimiento
Habilidades de comunicación y formación a clientes

Comprensión muy sólida de la tecnología de ventas B2B

Pasión por las nuevas tecnologías
Perfil dinámico y polivalente
Ownership

Imprescindible nível de dominio de español e inglés (C1)

El conocimiento en el sector de la salud es un plus

**Lo que ofrecemos**:
Salario competitivo
Condiciones de trabajo flexibles
Modalidad de trabajo Híbrido
Viernes intensivos
Una gran cultura y ambiente de trabajo, altamente enérgico y creativo
Proyecto ambicioso con gran desarrollo de carrera profesional
Oficinas en el puerto de Barcelona

**Nuestros beneficios**:
Retribución flexible
Posibilidad de seguro médico.
Formación continua - Programa de formación creado a partir de los intereses de los empleados.
Acceso a la Biblioteca Digital.

**Oficina ubicada en uno de los edificios más cool de Barcelona**: Barcelona Tech en la Barceloneta.

Terraza con zona chill, ping pong, futbolín y barbacoa. Vistas justo enfrente del puerto (y también vemos Collserola y Montjuïc).
**Afterworks - Constantes y de todo tipo. Lo más común**: unas cervezas casi a diario al salir de la oficina.
Pase de Café y Té - Lo que quieras, de nuestra exquisita máquina de café en grano.


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