Freelance Customer Support Expert

hace 6 meses

Las Palmas de Gran Canaria, España Euroledwall A tiempo completo

Euroledwall is an international entity in the ledwall rental sector for trade shows across Europe. With over 10 years of experience in the field, we are a young company experiencing steady growth.

We are currently seeking a Customer Support Expert for the german-speaking market.

**Position: Freelance Customer Support Expert**

**Type of Work: Remote**

**Responsibilities**:

- Provide phone consultations to clients who contact us (NO telemarketing or cold calling required). It's important to note that this position does not involve old-school aggressive sales tactics. An initial call is made to understand the client's needs (they contact us first).
- Prepare and send quotes using our dedicated software
- Manage contacts and interactions with clients
- Engage in secondary sales activities with existing clients
- Upon order confirmation, enter projects into our management system
- Collaborate with Project Managers and the Production Manager (who coordinates the activities of Project Managers in various countries)

**Requirements**:

- German speaker (mandatory)
- Excellent English, both written and spoken (mandatory)
- Possession of a VAT number (mandatory)
- At least 5 years of experience in sales/commercial roles
- Exceptional communication and interpersonal skills
- Customer-oriented with a focus on customer satisfaction
- Ability to manage projects independently and meet deadlines
- Familiarity with CRM softwares
- Knowledge of project management tools
- Flexibility and adaptability to work in a dynamic environment
- Proficient in technology use, including communication tools and software, video conferencing, and project management, as well as artificial intelligence software
- Open to training and a constant desire to improve and grow.

**What we offer**:

- Flexibility: Work entirely remotely, comfortably from wherever you choose, with no need to be physically present.
- Rewarding system: We recognize the importance of acknowledging our collaborators' talent and dedication. We offer a rewarding system based on the number and quality of sales, with incentives linked to achieving goals.
- Innovative sales and management tools: We continuously invest in innovation to ensure our sales consultants have the best resources for success. You will have access to innovative sales tools that will help you efficiently and effectively reach your objectives.
- International context: You will have the opportunity to interact and collaborate with other sales consultants working in different countries.

If you are a motivated, result-oriented individual eager to join a growing company, Euroledwall is the right place for you. We offer a stimulating and rewarding collaboration where you can showcase your skills and contribute to the company's success. Please send your updated CV and a cover letter describing your relevant experience and why you are interested in working with us. A first selection will follow, and then a Zoom call for an introductory conversation.

**Job Types**: Full-time, Part-time

**Experience**:

- Project Coordination: 3 years (required)
- Organizational Skills: 4 years (required)
- Project Management: 4 years (required)

**Language**:

- English (required)
- German (required)

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