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Tui Business Support Executive Booking Changes
hace 3 meses
If you have the** right to live and work locally in Spain** and communicate well in** English** verbal and written then please read on ;
**ABOUT THE JOB**
- You will be reviewing cases relating to booking issues and providing support to our TUI Contact Centre and destination reps with hotel and flight changes, holiday extensions or in case they want to shorten their stay.
- You also check availability and calculate costs for our on-holiday guests, who wish to amend their booking.
- Using multiple systems and online technology to contact our guests to advise them of costs to change and to make the necessary arrangements and voucher changes within our online systems.
- You will also meet our SLA of 70% cases handled within 24 hours as well as our personal and team productivity targets.
**ABOUT YOU**
- You have proven numeric skills and the ability to calculate price variations. This skill will be tested at interview stage.
- A methodical and organised approach towards the completion of the assigned tasks.
- You have an excellent level of English both written and verbal, along with good communication skills.
- A digitally intelligent individual who works at a fast pace, adapts rapidly to change and who learns new systems and technology quickly.
- And finally, someone who supports colleagues, has a friendly approach and is a good team player.
**ABOUT OUR OFFER**
- A job at our TUI Contact Centre offers much more than your basic salary which already starts at 19.500€ gross/year.
- We offer you a remote position
- The role is a seasonal role from June until October with a seasonal permanent contract.
- You will be working 5 days on 2 days fixed shift patterns to cover working hours of 08:00-20.00. The team covers 7 days per week including weekends and bank holidays.
- You are eligible for our company bonus scheme after your probation period.
- Free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Access to the “TUI Club de Benefits” with multiple discounts on products and services in Spain.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
- Multiple permanent career development opportunities available.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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