Tui Contact Centre Senior Support Team Manager

hace 3 semanas

Palma de Mallorca, España TUI A tiempo completo

If you live in Europe and would like to work abroad - please search for our 'flexible' jobs.

Joining the TUI Musement as a Senior Support Team Manager and help your team to become experts in providing the very best 24/7 digital service to our guests.
ABOUT THE JOB
Leading a multinational team of Senior Support Advisors who work on escalated cases, welfare issues and crisis messaging.
Building and retaining strong relationships with all key stakeholders in the Source Markets and our destination teams. You will investigate and resolve any questions or complaints straight away.
You enjoy change and challenges and support at times with more complex, sensitive, or emergency situations needing extra special attention.
Collaborate with key stake holders during a crisis, providing key information and allocating resources to help support our guests in need.
ABOUT YOU
A consistently happy colleague and great team player who will always lead by example and confident to performance manage multiple disciplines.
Flexible and adaptable to business needs and supporting custoomers on holiday 24/7. Rotational shift patterns which include evenings, weekends, and bank holidays.
Able to work in an agile environment with excellent multi-tasking skills.
Able to drive Service and Sales and use and analyse data to develop action plans to deliver improved results.
Contact Centre and team management experience mandatory - bullet point only to use external.
Excellent language skills, both verbal and written in English. Any additional languages advantageous.
ABOUT OUR OFFER Your Salary and Benefits are standard at TUI. The role is a year round opportunity starting in September. We offer remote working, but in case required you can also work from the office from time to time. Free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons. Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. Access to the “TUI Club de Benefits” with multiple discounts on products and services in Spain. Get involved with charity and sustainability initiatives like the TUI Care Foundation. Multiple permanent career development opportunities available.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

TUIDestinationJobs #TUIJobsAbroad #TUIJobs #LetsTUIIt

  • Tui Contact Centre Senior Support Team Manager

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    If you live in Europe and would like to work abroad - please search for our 'flexible' jobs. Joining the TUI Musement as a **Senior Support Team Manager **and help your team to become experts in providing the very best 24/7 digital service to our guests. **ABOUT THE JOB**: - Leading a multinational team of Senior Support Advisors who work on escalated...

  • Tui Contact Centre

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    If you live in Europe and would like to work abroad - please search for our ‘flexible’ jobs. Joining the TUI Musement as a **Senior Support Team Manager **and help your team to become experts in providing the very best 24/7 digital service to our guests. **ABOUT THE JOB**: - Leading a multinational team of Senior Support Advisors who work on escalated...

  • Tui Contact Centre Business Support Admin Local

    hace 2 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Business Support Admin Support, you will assist with administrative support to our colleagues and business partners throughout TUI Musement, to provide a high level of service for our internal customers. Office tasks mostly relating to procurement, setting up...

  • Tui Contact Centre Business Support Admin Local

    hace 2 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international **Business Support Admin Support, **you will assist with administrative support to our colleagues and business partners throughout TUI Musement, to provide a high level of service for our internal customers. Office tasks mostly relating to procurement, setting...

  • Tui Contact Centre Business Support Admin Local

    hace 1 semana

    Palma, Baleares, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Business Support Admin Support, you will assist with administrative support to our colleagues and business partners throughout TUI Musement, to provide a high level of service for our internal customers. Office tasks mostly relating to procurement, setting up...

  • Tui Contact Centre Team Leader German Speaking

    hace 4 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our Team Leaders and help your team to become experts in providing the very best digital service to our guests. ABOUT THE JOB You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents. You take ownership of the operation...

  • Tui Contact Centre Team Leader German Speaking

    hace 4 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our **Team Leaders** and help your team to become experts in providing the very best digital service to our guests. **ABOUT THE JOB**: - You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents. - You take ownership of the...

  • Tui Contact Centre Team Leader German Speaking

    hace 2 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our Team Leaders and help your team to become experts in providing the very best digital service to our guests. ABOUT THE JOB You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents. You take ownership of the operation...

  • Tui Contact Centre Team Leader German Speaking

    hace 2 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our **Team Leaders** and help your team to become experts in providing the very best digital service to our guests. **ABOUT THE JOB**: - You will provide first-class performance management of a dynamic multi-locational team of Contact Centre Agents. - You take ownership of the...

  • Tui Contact Centre Agent

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    This job offers a flexible contract to work abroad. An EU Passport is required. If you wish to work locally - please search for jobs with a specific country or destination. Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents. As the friendly voice of TUI - you will use every single contact...

  • Tui Contact Centre Agent

    hace 4 semanas

    Palma de Mallorca, España TUI A tiempo completo

    This job offers a flexible contract to work abroad. An EU Passport is required. If you wish to work locally - please search for jobs with a specific country or destination. Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents. As the friendly voice of TUI - you will use every single contact...

  • Tui Contact Centre Team Leader German Speaking

    hace 1 semana

    Palma, Baleares, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our Team Leaders and help your team to become experts in providing the very best digital service to our guests.ABOUT THE JOB: You will provide firstclass performance management of a dynamic multilocational team of Contact Centre Agents. You take ownership of the operation...

  • Tui Contact Centre Agent

    hace 1 semana

    Palma, Baleares, España TUI A tiempo completo

    This job offers a flexible contract to work abroad. An EU Passport is required. If you wish to work locally - please search for jobs with a specific country or destination.Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents. As the friendly voice of TUI - you will use every single contact as...

  • Tui Business Support Executive

    hace 4 semanas

    Palma de Mallorca, España TUI A tiempo completo

    **If you have the right to live and work locally in Spain and communicate well in English verbal and written then please read on ;** **ABOUT THE JOB** - You will be reviewing cases relating to booking issues and providing support to our TUI Contact Centre and destination reps with hotel and flight changes, holiday extensions or in case they want to shorten...

  • Tui Business Support Executive Booking Changes

    hace 5 días

    Palma de Mallorca, España TUI A tiempo completo

    If you have the** right to live and work locally in Spain** and communicate well in** English** verbal and written then please read on ; **ABOUT THE JOB** - You will be reviewing cases relating to booking issues and providing support to our TUI Contact Centre and destination reps with hotel and flight changes, holiday extensions or in case they want to...

  • Tui Team Leader or Team Manager

    hace 2 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Kick-start your junior management career and become part of our international destination management team as one of our **Team Leaders or Team Managers.** **ABOUT THE JOB** - You will lead, engage, develop, retain, and drive sales & service performance for a small international team. This could be a team of reps in resort, in the hotel or at the airport. -...

  • Tui Team Leader or Team Manager Gran

    hace 2 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Kick-start your junior management career and become part of our international destination management team as one of our Team Leaders or Team Managers. ABOUT THE JOB You will lead, engage, develop, retain, and drive sales & service performance for a small international team. This could be a team of reps in resort, in the hotel or at the airport. You will...

  • Tui Excursions Customer Service Agent German

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international **Contact Centre Agents remotely**. As the friendly voice of TUI - you will use every single contact as an opportunity to make our guests smile and ‘live happy’. **ABOUT THE JOB**: - When guests contact us related to our Trips & Activities booked through...

  • Tui Airport Team Leader Local Residents

    hace 4 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Kick-start your junior management career and become part of our international destination management team as one of our **Airport Team Leaders**. **ABOUT THE JOB**: - You will lead, engage, develop and retain a team of international airport reps at the Airport. - You will invest in new colleagues - building confidence and equipping them to succeed whilst...

  • Tui Team Leader or Team Manager Gran

    hace 1 semana

    Palma, Baleares, España TUI A tiempo completo

    Kick-start your junior management career and become part of our international destination management team as one of our Team Leaders or Team Managers.ABOUT THE JOBYou will lead, engage, develop, retain, and drive sales & service performance for a small international team. This could be a team of reps in resort, in the hotel or at the airport.You will invest...