Customer Success Stage

hace 2 meses


Barcelona, España Tool4staffing A tiempo completo

**LA MISSION**:
Au sein du pôle Customer Success, et sous la responsabilité du manager de l’équipe tu intégreras une équipe pluridisciplinaire composée de développeurs, chefs de projets, product manager.

Tu participeras au sein de cette équipe, au développement de notre fantastique logiciel. Tu contribueras aux réorganisations de l’entreprise pour soutenir sa croissance.

En relation directe avec les clients de la start-up, ta mission sera d´être à l’écoute des demandes et d’accompagner nos clients dans la recherche de solutions.

Support opérationnel - Relation client:
Être à l’écoute de leurs demandes et reformuler celles-ci si nécessaire

Évaluer l’urgence des demandes, les prioriser

Configurer les comptes clients

Participation aux RDV récurrents avec les clients

Support interne à l'équipe Customer Success

Utilisation de notre logiciel SaaS - mise en place de documentation support

Configuration du compte et identification des améliorations du logiciel en fonction des remontées clients

Relation avec les développeurs, les chefs de projet et produit, participation à la mise en production de projet clients

**LE PROFIL**:
Tu cherches une expérience à l’international

Tu fais preuve d’un grand sens de l’organisation

Tu aimes la relation client, tu as le sens du contact

Tu as une expérience en support client, une expérience en logiciel support est un plus

Tu es capable de t’adapter et d’être autonome

Tu parles français couramment

Stage basé à Barcelone pour une durée de 6 mois à pourvoir dès le mois de Septembre 2023

Gratification: 550€/mois

Les + : Afterwork, barbecue, table de ping-pong, sac de frappe, petit déj Nos locaux sont situés en plein centre de Barcelone, à moins de 10 minutes à pied de Plaça Cataluñya.

Rejoins-nous vite pour vivre l'aventure Barcelonaise


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