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Customer Success Stage
hace 2 meses
**LA MISSION**:
Au sein du pôle Customer Success, et sous la responsabilité du manager de l’équipe tu intégreras une équipe pluridisciplinaire composée de développeurs, chefs de projets, product manager.
Tu participeras au sein de cette équipe, au développement de notre fantastique logiciel. Tu contribueras aux réorganisations de l’entreprise pour soutenir sa croissance.
En relation directe avec les clients de la start-up, ta mission sera d´être à l’écoute des demandes et d’accompagner nos clients dans la recherche de solutions.
Support opérationnel - Relation client:
Être à l’écoute de leurs demandes et reformuler celles-ci si nécessaire
Évaluer l’urgence des demandes, les prioriser
Configurer les comptes clients
Participation aux RDV récurrents avec les clients
Support interne à l'équipe Customer Success
Utilisation de notre logiciel SaaS - mise en place de documentation support
Configuration du compte et identification des améliorations du logiciel en fonction des remontées clients
Relation avec les développeurs, les chefs de projet et produit, participation à la mise en production de projet clients
**LE PROFIL**:
Tu cherches une expérience à l’international
Tu fais preuve d’un grand sens de l’organisation
Tu aimes la relation client, tu as le sens du contact
Tu as une expérience en support client, une expérience en logiciel support est un plus
Tu es capable de t’adapter et d’être autonome
Tu parles français couramment
Stage basé à Barcelone pour une durée de 6 mois à pourvoir dès le mois de Septembre 2023
Gratification: 550€/mois
Les + : Afterwork, barbecue, table de ping-pong, sac de frappe, petit déj Nos locaux sont situés en plein centre de Barcelone, à moins de 10 minutes à pied de Plaça Cataluñya.
Rejoins-nous vite pour vivre l'aventure Barcelonaise
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