Customer Success Engineer, Barcelona, London or
hace 2 meses
Date: Mar 3, 2023- Location: Spain, Barcelona- Job Category:
- Department: Customer Success**About CyberArk**:
As a Customer Success Advisor at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Advisor will use their communication skills and product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.
**Responsibilities**:
- Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
- Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
- Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least one CyberArk product pillar.
- Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
- Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
**Job requirements**:
- BA or equivalent (Computing or related degree)
- 1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
- Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is highly desired.
- Prior experience with CyberArk Software solutions is an advantage
- Knowledge of at least one of the following technologies is desirable
- Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
- Windows/Active Directory administration, knowledge of UNIX/Linux, databases
- Experience with scripting, development, DevOps
- Experience with cloud technologies such as AWS, Azure, GCP
- Excellent in business, written and verbal, communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills
- Fluent in English, other languages are an advantage
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