Customer Success Engineer
hace 1 semana
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data.
A Gartner Magic Quadrant Leader for 11 years in a row Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill level - the ability to make real discoveries that lead to real outcomes and transformative changes.
We are a Values-Driven organization, operating in over 100 countries with over 38,000 customers around the world. If you think we are interesting, please read on - we may be looking for youCustomer Success Engineer - Analytics
Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction.
The Customer Success Management team is a cornerstone to ensure we understand customer needs and outcomes and create and manage a set of offerings that result in highly successful and loyal customers.
The Customer Success Engineer will work alongside Customer Success managers to provide system architecture and development strategy advice to our most advanced customers, ensuring that implementations are timely, successful, scalable and secure according to best practices.
You will support and advise Qlik's customers to integrate the Qlik platform within enterprise deployments, integrating third-party products while leveraging on-premise and cloud platforms to assure high performance and availability.
- Understand Qlik's inmemory data discovery architecture and advocate and communicate adherence to Qlik's best practices and standards
- Be responsible as the trusted advisor for a number of key enterprise accounts, ensuring longterm customer success
- Advise customers on highly scalable technology solutions that integrate Qlik products with customers' enterprise systems
- Providing handson assistance with designing and provisioning secure and scalable Qlik environments for onpremise and cloudbased platforms (AWS, Azure, GCP);
- Solve client technical issues and providing coaching to client technical staff on the Qlik platform
- Technical Architect: Implements, troubleshoots, and optimize solutions leveraging on-premise/hybrid-cloud/SaaS
- API Developer: Build and troubleshoot solutions to embed analytics, extend Qlik platform, provide custom security or automation
- Data Scientist / Integrator: big data developer designs solutions capturing and analyzing data from big data and data integration technologies to make datadriven decisions, as well as debugs, monitors, and troubleshoots solutions.
- Ability to travel up to 30%, if required.
Competencies and skills:
The skills and qualifications required for this role:
- Bachelor's degree, preferably in Computer Science or related technical field, or related industry experience
- Minimum of 3 to 5 years of experience managing internal and/or external clients in the delivery of large infrastructure solutions, including server, storage and network infrastructure planning
- Handson experience designing and deploying complex solutions onpremise and in the cloud
- Understanding and experience working in Windows environments
- Familiarity with server hardware selection, design and troubleshooting
- Understanding of enterprise platform topics like High Availability, Load Balancing, and Storage
- Demonstrated understanding of networking and firewall concepts
- Experience with SSOrelated software such as ADFS, SiteMinder, OpenSSO, Auth0, Okta or other SAML providers
- Understanding of enterprise platform security and concepts
- Excellent presentation and communication skills to technical and nontechnical audiences
- Strong clientfacing consultative skills, able to act as a customer advocate
- Businesslevel English and Italian
Bachelor's Degree
About Qlik
- Qlik
Company Page - Who we are
- Our
Values at Qlik - Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward.
- Competitive Benefits Package
- Career progression pathways, mentoring program, innovation & technology, and a flexible, diverse and international work environment.
- Giving back is a part of our culture we give you an extra day off to change the world and another one for your personal/professional development.
- In addition, we encourage our employees to participate in our
Corporate Responsibility Employee Programs. Learn about our Corporate Responsibility Program by visiting - Curious about our R&D opportunities? Check out our R&D careers page
here
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