Customer Success Manager

hace 3 días

Barcelona, España Payhawk A tiempo completo

**Company Mission**

Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Gtmhub, and Wagestream. With offices in New York, London, Berlin, Barcelona, Paris, Amsterdam and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don't all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We're also on a journey to improve our environmental and social impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We're changing the world of payments, and we're looking for an exceptional team to help us.

**About the role**

Payhawk is seeking an experienced and passionate Customer Success Manager to join our team. In this role, you will be responsible for managing our larger, more complex accounts, driving customer success, retention, and expansion.

**Responsibilities**
- Manage a portfolio of strategic accounts, ensuring successful product adoption, satisfaction, and value realization
- Develop and maintain strong relationships with key stakeholders within each account
- Work with the implementations team during onboarding and setup to ensure a seamless customer experience
- Proactively identify and address any customer issues or concerns
- Collaborate with the customer support team to provide timely resolutions to customer inquiries
- Provide regular customer feedback to the product team to drive product improvements and enhancements
- Work with the solution engineering team to address more complex integration and configuration topics
- Drive customer retention and expansion through upsell and cross-sell opportunities
- Develop and execute account plans to drive customer success and revenue growth.

**Requirements**:

- 2+ years of experience in customer success or account management
- Strong leadership and project management skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Proactive, self-starter with a track record of success
- Ability to work in a fast-paced, dynamic environment
- Experience managing strategic accounts is a plus.

**Company Benefits**
- 30 days holiday paid leave, plus bank holidays
- Competitive compensation package
- Exchange policy to another Payhawk office (Amsterdam, London, Paris, Berlin, Barcelona, Sofia)
- Flexible working hours and opportunity to work from home
- Regular team-wide events
- Opportunity to use the Payhawk product with monthly travel allowance.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

  • Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Kantox A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Kantox A tiempo completo

    We are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...

  • Manager, Enterprise Customer Success

    hace 3 días

    Barcelona, España Autodesk, Inc. A tiempo completo

    .Manager, Enterprise Customer Success page is loaded Manager, Enterprise Customer Success Apply locations Barcelona, ESP time type Full time posted on Posted 2 Days Ago job requisition id 24WD78216 Job Requisition ID #24WD78216 Position OverviewDo you have a customer first mindset? Are you interested in helping us build and evolve our customer success...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Walters People A tiempo completo

    Nos encontramos en búsqueda de un Customer Success Manager para una reconocida empresa enfocada al sector forwarding, trabajan sobretodo para transporte terrestre y marítimo. Dicha vacante se encuentra dentro del departamento de transporte Intra Europeo. **Misión**: Reportarás directamente a la directora de transporte para el sur de Europa, y al...

  • Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Manager, Customer Success

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Job SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.About the teamNutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, España Ikigai Talent Goup A tiempo completo

    Spain, Barcelona Start-up Up to 55k Up-Sell, Cross-Sell Customer Success Manager role for a SaaS Comapany based in UK and Barcelona Kon'nichiwa! We are currently managing a **Customer Success role** for a **B2B & SaaS Company** with HQ in **London** and offices in **Barcelona.** This is a Start-up that works with **Cloud Computing** software, & a...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Applied Software Technology A tiempo completo

    Spain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...

  • Customer Success Manager

    hace 2 meses

    Barcelona, España Graitec A tiempo completo

    About Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...

  • Customer Success Manager

    hace 3 días

    Barcelona, España Netapp A tiempo completo

    Job Summary As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager

    hace 3 días

    Barcelona, España Zinklar A tiempo completo

    Direct message the job poster from ZinklarPeople Partner l Making the complex easy and accessible at @Zinklar l SaaS About UsZinklar is a global leading SaaS platform that turns Market Research into an everyday solution for companies worldwide. Our mission is to help clients make better and faster strategic decisions, in an agile and efficient manner. Our...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...

  • Customer Success Manager, French Speakers

    hace 4 semanas

    Barcelona, España Mantu Group Sa A tiempo completo

    Madrid Permanent Job LittleBIG Connection is actively looking for a Customer Success Manager! You will join our teams in Madrid as a Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and...

  • Customer Success Manager, French Speakers

    hace 1 semana

    Barcelona, Barcelona, España Mantu Group Sa A tiempo completo

    Madrid Permanent Job LittleBIG Connection is actively looking for a Customer Success Manager You will join our teams in Madrid as a Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and...

  • Customer Success Manager

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    Customer Success Manager Barcelona Barcelona, Catalonia, ES What makes us Qlik ? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant...