Customer Service Manager

hace 7 meses

Barcelona, España Noatum A tiempo completo

**Descripción**:
**Noatum** is a leading multinational in maritime, logistics and port services recognized for its more than 50 years of activity, its excellence in service and its specialized staff.

**Noatum** offers services to ship owners and operators as well as exporters and importers and is present in 26 countries with a solid presence in North America, South America, Europe, North Africa, the Arabian Gulf and Asia.

At this moment we have more than 2.800 employees who, with their dedication contribute day to day to Noatum being one of the most recognized companies in its sector.

Would you like to promote your professional career within our Maritime division?

We are currently looking to hire a **Customer Service Manager** for our Maritime Division based in Barcelona.

**Main functions**:

- Responsible for the 4 Customer Service Departments in Spain (based in Barcelona, Valencia, Algeciras), leading the different departments such as Export Booking, Export Invoicing, Export Customer Service, Export Documentation, Cargo Readiness Team, Import Customer Services and Import.
- Maintain regular relationship with Head Office to ensure the group’s rules between agency’s members and different departments.
- Maintain our highest quality service with our customers.
- Monitoring reports of productivity for the management (Monthly or Weekly). KPI follow up.

**We offer**:

- Permanent Contract.
- Salary according to experience.
- Access to flexible remuneration plan: medical insurance, kindergarten, transport, training.
- Professional courses via Corporate University.
- Flexible schedule and working model.
- International environment with dynamic and young culture.

**_ At Noatum we guarantee equality and non-discrimination based on gender, sex, race, religion, disability, age and sexual orientation in our selection processes, to obtain better use of the capabilities of people in all their diversity, avoiding any type of discrimination._**

**Requisitos**:

- Studies in Foreign Trade, Transport Management, Logistics and Maritime Business or similar.
- Experience as a Customer Service Manager or similar position.
- Maritime services experience valuable as well as in Intermodal services.
- Fluent in English and Spanish.
- Good communication and proactive customer approach.
- Good time - management and organizational skills.
- Teamwork and collaborative skills.
- Used to work under pressure.

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