Operations & Support Associate - Speaker German
hace 4 meses
**Your role**
Operations
Review and confirm new merchants, contracts, payments and related documents;
Data entry and review of some client profiles and payment information;
Monitor unusual elements, documents or behaviors in the context of fraud and money-laundering prevention.
Support
Assist clients by phone and in writing regarding their profile and ongoing transactions;
Identity improvement opportunities and contribute to the development of our platforms and processes.
**Your profile**
- Team player: the quality of your work directly impacts your colleagues
- Self-driven: Able to remain focused while performing sometimes repetitive tasks
- Ability to efficiently handle multiple tasks simultaneously while maintaining attention to detail
- Written and oral: perfect command of German, English and French, written and spoken. Good spelling and grammar, good diction and ability to keep a sustained language on the phone, even when a disagreement or tension arises with a client.
Previous experience in a financial institution (bank, payment company) a strong plus.
**Other requirements and information**
- Permanent contract at 39h/week
- Starting date as soon as possible
- Salary around €24,500, depending on experience
- Offices in the heart of Barcelona, 5 minutes from Casa Batlló
- Work from Monday to Friday (office hours), with occasional Saturdays possible
--------
- **Votre rôle**
Opérations
Examiner et valider les nouveaux marchands, les contrats, les paiements et les documents connexes;
Saisir et examiner certaines informations sur les profils des clients et les paiements;
Vérifier les éléments, documents ou comportements inhabituels dans le cadre de la prévention de la fraude et du blanchiment d'argent.
Support
Assister les clients par téléphone et par écrit concernant leur profil et leurs transactions en cours;
Identifier les opportunités d'amélioration et contribuer au développement de nos plateformes et processus.
**Votre profil**
- Esprit d'équipe : la qualité de votre travail a un impact direct sur vos collègues;
- Autonomie : capable de rester concentré tout en effectuant parfois des tâches répétitives;
- Logique : apprendre les règles lors de votre intégration, les appliquer systématiquement dans votre travail quotidien;
- Capacité à gérer efficacement plusieurs tâches simultanément tout en maintenant une attention aux détails
Écrit et oral : maîtrise de l’allemand, anglais et français, écrit et parlé. Bonne orthographe et grammaire, bonne diction et capacité à maintenir un langage soutenu au téléphone, même en cas de désaccord ou de tension avec un client.
Une expérience préalable dans une institution financière (banque, société de paiement) est un atout majeur.
**Autres exigences et informations**
- Contrat permanent 39h/semaine
- Date de début dès que possible
- Salaire aux alentours de 24.500 € brut, selon expérience
- Bureaux au cœur de Barcelone, à 5 minutes de la Casa Batlló
- Travail du lundi au vendredi (horaires de bureau), avec travail le samedi possible
Type d'emploi : Temps plein
Capacité à faire le trajet ou à déménager:
- 08009 Barcelona, Barcelona: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Requis)
Langue:
- French (Requis)
Lieu du poste : En présentiel
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