Payments & Fraud Sr Analyst

**JOIN OUR TRIBE**

Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**?

We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and **socially acceptable**. We want it to be **fun** for our customers and our teams. We are **BetWarrior**.

We welcome **passionate** warriors and are currently looking for a **Payments & Fraud SR Analyst.** You will be responsible for the analysis of customer accounts to counteract fraudulent behavior and to proactively minimize fraud trends through regular analysis of customer accounts.

**What you can expect from your role**:

- You will be responsible for monitoring accounts, accounting paperwork, and financial transactions. You will analyze the data to identify any fraudulent and suspicious activities within an organization.
- Investigate potential card fraud cases, this will entail checking daily reviews of documentation and collating evidence from internal and external sources.
- Build relationships with key payment processors, both internally and externally.
- Looking for patterns/trends in payment activity and communicating out to the wider team
- Checking possible downtimes and communicating out to processors internally and externally
- Ensuring meticulous attention to detail when investigating cases
- Monitor real time queues and identify high risk transactions within the business portfolio, along with approval and denial rates.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Resolve discrepancies with processors regarding transactions due to scheduled and unscheduled downtimes.
- Interact with processors and customers to validate information and to confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent patterns.
- Maintain analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to analyze data.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Recommend new software tools used for fraud detection, prevention and reporting activities.
- Generate suspicious activity reports and risk management reports for Managers.
- Generate processors activity reports per country and brand for Managers.
- Preventing, detecting and investigating all instances of fraud/promo abuse associated with our product range;
- Analyse account history and trends to take appropriate action on accounts;
- Registration of client’s documents, identifying and verifying new and existing customers using verification tools and methodologies;
- Requesting documentation to prove the identity of the client and/or the origin of the deposited funds;
- Handling customer requests related to withdrawals, verifying source of balances, documentation and payment methods;
- Be able to speedily interpret and process large quantities of data in a fast moving and ever changing environment.

**What we expect from you**:

- 3 years experience in Payments and fraud role with exposure to cases/situations/ways of working
- Fluent in English;
- Experience within the online gaming environment;
- Knowledge of utilising online fraud detection systems;
- Understanding documentation checks to identify fraud and suspicious behaviour;
- Focused and fearless in approach to work
- Conscientious, passionate and dedicated to preventing fraud in all its’ guises;
- Organised, self-driven, energetic and proactive in your work;
- Able to spot trends and communicate effectively to the wider team
- Capacity to work independently as well as part of a team particularly in high pressured situations
- Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
- A positive ‘can do’ attitude and excellent work ethic
- Computer literate
- Outlook, Excel, MS Teams
- Strong numerical skills, analytical skills and attention to detail is essential

**We also expect you to embody the BetWarrior values**:
**TAKE RESPONSIBILITY**- For your actions and progress, for our internal and external community

**BE FAIR **- Treat others like you want to be treated

**STRIVE FOR EXCELLENCE**- In your own performance and in ensuring the quality of our products and service

**BE CURIOUS**- To learn and growth all the time.

**EMBRACE INNOVATION** - Explore creative opportunities and love the unconventional

**HAVE FUN**- Mak